Today we started our big Freshness Campaign centred on our Freshness Guarantee. While Marketing is bringing this message to our customers, the real success of this campaign rests in your hands.

To earn our customers’ trust and prevent them from churning, every step of our operation, from inbound, checks, picking & packing to the final delivery, must be flawless.

👉 Make sure you have the Fresh Check Guides printed hanging in the hub - everyone should know it!

👉 Ensure your OAs complete the new Freshness Refresher Guide in EduMe 📲 - going live tomorrow

Here is the overview of the most sensitive products from the guide. Use these to ensure only the best reaches the customer:

With the warmer days approaching, we want to make sure all hubs are ready to handle higher temperatures. Please take a moment to check the silicone flaps in your hub. These flaps play an important role in preventing warm air from entering and help keep the internal temperature stable.

🔧 Are flaps missing, damaged, or worn out? Please report this as soon as possible.

📩 If replacements are needed, hubs can contact Justin Nijman to arrange new flaps.

Let’s keep our hubs cool and running smoothly this summer! 💪🌡️

Last week, a new workflow was released to report missed PreZero pickups

The property team often gets separate messages, which makes it hard to track and document properly.

Missed pickups happen quite often, so please make sure to record them in the workflow.

This week's Fruit & Vegetables leaflet highlights quality concerns for kiwi and red peppers due to shriveling and mold, alongside forecasted shortages for strawberries and cauliflowers. See more here Week 15.

We are excited to introduce a long-awaited update: the new Onboarding Manager - a new tab in the Hub Portal for Hub Managers to set hub specific onboarding times.

How was it before?

🚀 How is it now?

We will have a session in the Hub Manager Monthly tomorrow to walk you through the update and answer any questions.

Read all information about the new Onboarding Manager here: Onboarding Manager

Questions? Please reach out to Alex Tarry

Get ready! As Easter approaches, we’re launching a special initiative to bring extra value to our customers while keeping our inventory moving. Starting April 13th, the Easter Rescue Bag goes live!

These bags are designed to give customers a delicious "best of" selection of our Easter range at a great price. Here is everything you need to know to get your hub ready.

We are focusing on our core Easter favourites: use only products left from the below list.
When packing, the goal is variety. A customer should feel like they’ve hit the Easter jackpot!

Please use only the following items for the Rescue Bags:

Quality Check: Ensure that fragile items like the Crème Sprits and Paasgebak are placed on top or handled carefully so they arrive at the customer in perfect condition.

Variety: Ensure every bag has a diverse mix. Try not to put more than two identical SKUs in one bag.

Stickers: Please print off the Rescue Bag Easter design and attach to the shelf you store the bags on so it can be scanned when picking. You can also print off more and attach them to the bags or write on the bags.

PDF: Easter sticker print outs.pdf

Let’s make this the best Easter Saving yet for our customers!

A safe and respectful work environment is our top priority. To ensure everyone has the support they need, we provide Trust Persons, independent, confidential guides who are here to listen, advise, and support you through issues related to undesirable behavior or integrity concerns.

We are thrilled to welcome two new Trust Persons to the team:

Kotryna Marcinkutė – Shift Lead: Den Haag Zuid

Ayshen Orak – Hub Manager: Zoetermeer

You should reach out if you experience or witness undesirable behavior or integrity concerns. This includes:

👉 Example: If a colleague repeatedly makes offensive comments despite you asking them to stop, and your manager dismisses your concern, you should contact a Trust Person.

Trust Persons are here for serious workplace behavior and integrity issues. They are not the right contact for:

If you need support, you are in full control of the process. The Trust Person will never act without your explicit consent.

🔗 Important Resources

We have updated our internal resources. Please review the full policy and print out the new poster and hang in the hub!

👉 Read the Full Trust Person Policy on Hubwiki

👉 Download/View the New Trust Person Poster (Also linked on the Hubwiki page!)

Shelf Changes

The shelf changes will be posted at 15:00 today and will go live tonight. Please move products to their new locations after closure or tomorrow morning. Don't forget the back stock!

If you do not find your hub's file in the folders, it means there are no shelf changes for you this week.

For further info please read this article.

Delistings

Monthly Delistings here

From now on, all shelf changes related to mutated SKUs will be listed at the bottom of the shelf change file. Mutated SKUs will be assigned to a different shelf, and the file will explicitly specify the new location. If a mutated SKU has an introduction date later than the current date, the item will be shaded grey (check the image below); otherwise, it will not be shaded.
​

Shelf changes are implemented only once per week. Typically, we review incoming tickets on Monday and Tuesday.
Therefore, if you submit a ticket on Wednesday and do not see an update by Friday, please note that it is not due to an oversight. The ticket is simply queued for the next processing cycle, as shelf changes and facings adjustments can only be executed once a week.
Exceptions are made only in cases of critical or urgent issues.