Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

This week we have...Some important tech updates, Monthly hub Newsletter launch, F&V management feedback survey and as of course shelf changes!

__________________________________________________________________________________________________

We are asking all Hub Managers and Shift Leads to dedicate 10-15 minutes of their time to share their insights with us regarding fruits and vegetable (F&V) management, with a particular focus on waste. We’ve created a small survey to gather your thoughts on inventory management, waste reduction, and overall efficiency of your hub. Your feedback will help us improve processes and provide better tools, support, and training. Thank you for taking the time to share your valuable feedback!

[Take the Survey Now]

Please note that annual statements, for all employees will be sent out before the end of February.

We have a new process being rolled out to all NL hubs, which allows the rider to mark orders as 'can't be delivered' in the app directly, and automates the rider-hub-CS communication.

The main changes for Riders: When a customer is not reachable they will mark the order as can’t be delivered.

The main change for Shift lead/OA+: After the rider submits an order ‘can’t be delivered’ a request will automatically be sent to the hub’s Customer care slack channel which will need to be either confirmed or denied, after this if order is confirmed to be canceled it will be instantly canceled.

SL/OA+ Process:

Slack bot message sent to hubs via CC slack channel:

Rider app view:

Please make sure your riders use this new flow. In case of any issues you are still able to use the Slack Workflow to request cancellation yourself.

There will be an intro call Wednesday morning 10am for Hub Manager and Hub teams to attend for more information and to answer any questions you might have: Link to meeting. ‼️🚀‼️

Hubwiki link.

_________________________________________________________________________________________________

To make the hub portal more efficient, the rider widget will be removed from the Orders tab, and now be only part of the Activity Tab, where OA and Rider information are already combined. This change simplifies how we access live employee updates by centralizing everything in one place.

Using the Activity tab as the main source for live staff information will make it easier to manage teams in real-time and improve how we work together to keep our hubs running smoothly. This update will help streamline daily operations and enhance overall efficiency with the hubs.

We are continuing to improve the hub dashboard as we look forward to your feedback.

Activity tab - to be used on the TV screen

Orders tab - to be used on the Hub PC

_________________________________________________________________________________________________

We want to hear from YOU ! 🚨💥

As a Flinker, your experiences help shape the Flink community, and we’d love to feature some voices in the upcoming launch of our new monthly community newsletter 🗞️ This is a great chance to share fun stories, motivate each other, give a shout-out to teammates, celebrate accomplishments, or simply share something that made your month special. The goal is to connect, and engage with everybody at Flink 😊

Let’s get to know each other better! Any:

If you have any memories, stories, or highlights from the past month, or beyond, that you’d like to share, please reach out via this form 🗒️, or send a message at [email protected] 📁

This week, we’ve noticed some ongoing challenges with our fresh produce. Many of the paprikas (13123168) and cucumbers (13123023) we’ve received have been below our quality standards, so let’s make sure we’re keeping a close eye on batch inspections and reporting any issues with Hub Alert Tickets. We’re also seeing a lot of overripe bananas (13133909), so extra care is needed there as well. On top of that, strawberries (124452367) are in short supply due to supplier issues. Let’s stay on top of things to keep quality high for our customers!

On Saturday (25.01), we received a batch of sliced fruits and salads with BBD issues. Thanks to your quick action and teamwork, we escalated the issue promptly and secured a refund for the delivery – great job, everyone! Let’s stay proactive and keep things running smoothly – fantastic work so far!

Shelf changes for Hub 3.0

At 16:00 today, we will post the shelf changes here

Shelf changes for Hub 3.1

No shelf changes for 3.1 hubs

The list will be published at 16:00, so please check around that time.

The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Having trouble understanding hub sizes?

Read all about it here.

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.

ℹ️ More information on Hub Alert here

It’s become the biggest struggle of this Newsletter…picking your best images, theres so many amazing entries from all of you, lovce the creativity your all putting into them all, that said heres the top 3 of the week, thank you and keep them coming! 🚀

Customer Care Specialist

Do you already have some experience in Customer Care or are you service-oriented due to your experience in, for example, hospitality or sales? In order to help our customers to their satisfaction, we are looking for a motivated Customer Care Employee to join the team!

Requirements:

If you would like to apply please use the link

Other current job openings here