Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

This week we have an exciting challange, feedback surveys based on hub equpiment, hub alert info and as of course shelf changes!

__________________________________________________________________________________________________

We would like to hear your feedback on your punch in tablet to help improve the process. Please fill in this survey. This was asked last week and on slack but still were missing an number of hubs, please complete today.

Hubs still to complete:

NL_AMS_NEWW

NL_APE_CENT

NL_CAP_NOOR

NL_EIN_WOEN

NL_GRO_NOOR

NL_HEN_CENT

NL_HIL_CENT

NL_LEL_CENT

NL_ROT_WEST

NL_UTR_ZUID

NL_VEE_CENT

To receive your OA+ supplement for OA+ shifts, you must complete both your BHV and Safety Assessment training. Only once these are done will your OA+ supplement appear on your payslip. Retroactive payments for OA+ shifts worked, but without both training’s being fulfilled at that time, cannot be paid retroactively.

In the past month, it has happened that new OA+ers were not onboarded via the correct way, which led to incomplete training records. As a result, some of you may have missed your OA+ supplement for past shifts. For all people this applies to, you’ll see "Retro Acc. Prev. Period" on your January 17 payslip — this reflects the retroactive payment for those affected (see image below).

_________________________________________________________________________________________________

As of this week, we will switch to 3 types of labeling for bakery items:

We also added a new type of bread to the assortment which is called “Extra lang lekker”. This is bread/buns we can sell more than 1 day. Before it was only 1 day. To make sure this is clear, we added a frame on the name of the bread and it has a “THT” instead of “verkoopdatum”.

We have made clear instructions which you can find here. Please make sure you print it out and hang it in your hub and instruct all hub employees. If you have any questions, feel free to reach out!

_________________________________________________________________________________________________

Dear Flinkers, we’re thrilled to invite you to an exciting new challenge designed to unleash your creativity and innovative thinking while exploring the power of AI in transforming how we work.

We have an important task ahead: designing training materials for one of our key operations processes. Here’s the twist: we’re turning to YOU to lead the way, with the help of cutting-edge AI tools!

💡 Your Mission: Use an AI tool of your choice to develop engaging and effective training materials for one of our Hub Processes: Freshness Checks. Take this content and turn it into your masterpiece.

🎥 Format: A video with a maximum duration of 1 minute. Think outside the box and show us what’s possible!

Why Participate?

By joining, you’ll not only get to showcase your creative genius but also help us shape the future of training at Flink. Plus, we’ve got awesome prizes waiting for the best submissions!

Prizes:

🥇 1st Place: 250€ Bol.com Voucher

🥈 2nd Place: 100€ Bol.com Voucher

🥉 3rd Place: 50€ Bol.com Voucher

🍫 All Participants: A sweet treat for your effort - literally!

Timeline & Submission Details:

📅 Timeline: Submit your masterpiece until latest Feb 16th.

📤 Send it to [email protected] with the subject: “Training AI Contest - [Your Name]”.

📣 Stay tuned for the winner announcement!

Judging Criteria:

We’ll evaluate submissions based on:

✨ Creativity: How unique and engaging is your content?

🎯 Effectiveness: Does the message come across clearly?

🤖 AI Usage: How well did you leverage AI tools?

The judging committee will include members of the leadership and Central Ops team, who will shortlist the best submissions, review the finalists, and decide on the winners.

Let’s push the boundaries of what’s possible together. We can’t wait to see your incredible ideas!

Your Training & Ops Team 🎓💡

This week’s update highlights key challenges in Fruit & Vegetables (Week 4): Cold temperatures in Morocco are slowing Tomato ripening, leading us to sell slightly yellow but perfectly edible Tomatoes; Snack Carrots and IJsbergsla continue to show quality issues, requiring stricter inspections and prompt Hub Alert Tickets for any defects; and suppliers report limited availability of Snack Cucumbers and Raspberries. Let’s stay proactive with inspections and flag any issues to keep things running smoothly!

_________________________________________________________________________________________________

A big shoutout to everyone who helped tackle the recent Melkan Cheese issues! But we’re not done yet, we’re still facing some bumps in the road with product quality. Let’s keep the momentum going by staying on top of things: flag any problems through Hub Alert Tickets, double-check deliveries, and let’s keep the feedback flowing to our suppliers. Together, we’re making this operation stronger, faster, and more efficient.

Shelf changes for Hub 3.0

At 16:00 today, we will post the shelf changes here

Shelf changes for Hub 3.1

At 16:00 today, we will post the shelf changes here
​
​The list will be published at 16:00, so please check around that time.

The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Having trouble understanding hub sizes?

Read all about it here.

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.

ℹ️ More information on Hub Alert here

Another week, another fine round of photographic entries! This week you should have been sent out some nice warm Flink scarves and you've sent some great photo entries showing them off! As always keep them coming and thank you!!

Customer Care Specialist

Do you already have some experience in Customer Care or are you service-oriented due to your experience in, for example, hospitality or sales? In order to help our customers to their satisfaction, we are looking for a motivated Customer Care Employee to join the team!

Requirements:

If you would like to apply please use the link

Other current job openings here