Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
This week we have a few tech updates, feedback surveys based on hub equpiment, hub alert info and as of course shelf changes!
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Your to-do's this week ____________________________________
The 2025 Beginning of Year Performance Review has started! (For Shift Leads and Hub Managers)
For all Shift Leads and Hub Managers the performance cycle has started. On Monday January 6th you received an email with the invitation and the link to write your self-assessment and upward feedback. You have till Monday January 20th to complete your self reflection and give feedback to your manager.
The performance cycle is important for two reasons:
We want to give you a meaningful career conversation with solid feedback.
We want to enable you to gain a better understanding of what you are already doing great and what potential development areas you have.
If you have any questions, you can reach out to your Hub Manager, City Manager of People Partner ([email protected]).
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YOUR FEEDBACK MATTERS!
Picking Carts Feedback
We want to hear your feedback so we can keep improving our hub equipment. Please fill this quick survey and let us know your thoughts (your answers will be anonymous)
Tablet set up feedback
We would like to hear your feedback on your punch in tablet to help improve the process. Please fill in this survey.
Key updates you can't miss____________________________________
New Process: Request Customer Phone Number.
Currently customer phone numbers are shown on the orders dashboard. To help protect our customers’ data and understand how we can improve our internal processes, we are removing the phone numbers from the Orders Dashboard.
Instead, a workflow will be added to your hub's CS channel that will return the customer phone number. You only need to fill in the order number and the reason from a drop down menu:
Rider unable to call the customer via the app
Rider does not speak the customer’s language
Need to arrange a re-delivery
The feature will go live at 11am Wednesday 15th
Understanding why we need to call customers will help us to improve our processes and save you time in the future!
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AVG Waiting for Picker Time in the Activity Tab! (Live Tomorrow)
Take a look at this new metric on Hub Level to ensure you’re OAs are focussed on picking
To continue improving the features on the hub portal, you will now be able to see the AVG waiting for picker time in the activity tab, the feature will go live tomorrow.
Definition: The number of minutes between order offered to pickers and picking started (see all KPI definitions by clicking the (i) button)
Weekly insights____________________________________
Find this week's leaflet on the fruit and vegetable quality: link
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🚨 HUB ALERT TICKETS – DELIVERY ISSUES 🚨
A huge thank you to everyone who contributed to resolving the recent Melkan cheese issues. This achievement is a testament to the incredible teamwork and dedication of our team!
Together, you identified concerns with a shipment of Melkan Cheese and promptly raised Hub Alert Tickets to address the problem. Your collective efforts and proactive actions allowed us to claim the affected items and recover over €1,600 for the company!
This success highlights how vital teamwork and attention to detail are in protecting our resources and identifying opportunities to improve.
Your hard work truly makes a difference. Let’s keep up this fantastic momentum—if you notice any delivery-related concerns, continue flagging them with a Hub Alert Ticket. Together, we’re building a stronger and more efficient operation every day!
Thank you all for your dedication, collaboration, and outstanding contributions.
🌟 WE NEED YOUR FEEDBACK! 🌟
We’re always looking for ways to improve, and your feedback is invaluable in helping us identify challenges and enhance the Hub Alert process. To achieve this, we’d love to hear your input!
Here’s how you can help:
Share your thoughts on how we can improve the usage and support of Hub Alerts.
Highlight best practices from your hub, especially if you’re one of our top-performing teams.
Inspire others by sharing tips to improve ticket submissions and resolve delivery issues more efficiently.
Please take a few minutes to complete our Survey. The more feedback, the better! Don’t forget to share it with your team so we can gather as much input as possible.
Shelf changes____________________________________
Shelf changes for Hub 3.0
At 16:00 today, we will post the shelf changes here
Shelf changes for Hub 3.1
At 16:00 today, we will post the shelf changes here
The list will be published at 16:00, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
Having trouble understanding hub sizes?
Read all about it here.
Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here
Photo(s) of the week ____________________________________
Another great week for photo submission from everyone! Tilburg is really making it hard to not pick them every week with these 80s film references! But heres your top 3 of the week!
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NL_TIL_NOOR
Open HQ Position Focus____________________________________
Customer Care Specialist
Do you already have some experience in Customer Care or are you service-oriented due to your experience in, for example, hospitality or sales? In order to help our customers to their satisfaction, we are looking for a motivated Customer Care Employee to join the team!
Requirements:
You have experience in a customer-oriented position;
You have strong communication skills;
You like to work in a structured manner and you have a great sense of responsibility;
You speak fluent Dutch and English;
You are friendly, customer-oriented and eager to learn;
You enjoy working in a fast-paced environment;
Experience with Google Workspace and Slack is a plus;
You are proactive and have strong problem-solving skills;
You are flexibly available (opening hours: Monday to Sunday from 8:00 AM to 1:00 AM);
You are available full-time.
If you would like to apply please use the link
Other current job openings here