Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
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Happy New Year and a big thank you!
Wishing everyone a fantastic start to the new year and a heartfelt thank you for your incredible dedication and hard work, especially during the busy festival season and the crucial end-of-year count. Your efforts made a real difference, and we truly appreciate everything you've done.
Now, 2025 is here, and we're ready to make it the best year yet for Flink. Let’s keep the momentum going and make it our most successful year on record! We’re all in this together, let’s go! 🚀
Your to-do's this week ____________________________________
Quality checks Melkan Cheese
We are receiving multiple complaints from customers and hubs about white spots on the Melkan cheeses. These are maturation crystals and are not harmful to health, but they are not visually appealing, and we do not want to sell them to our customers.
The supplier is conducting extra checks, but if cheese is delivered with this type of white spots, please book it out as 'delivery damaged' and create a hub alert ticket, including a picture of the label on the back. This way, we can claim it with our supplier.
Once again, your input is very valuable to us, so please report these cases! Thank you for your cooperation.
13134278 Melkan Gouda Jong Plakken 190g
13134280 Melkan Gouda Jong Belegen Plakken 190g
13134329 Melkan Goudse Belegen Plakken 190g
114351571 Melkan Gouda kaas 48+ extra belegen plakken 190g
114351562 Melkan Gouda oud plakken 190g
Key updates you can't miss____________________________________
The 2025 Beginning of Year Performance Review has started! (For Shift Leads and Hub Managers)
For all Shift Leads and Hub Managers the performance cycle has started. On Monday January 6th you received an email with the invitation and the link to write your self-assessment and upward feedback.
The performance cycle is important for two reasons:
We want to give you a meaningful career conversation with solid feedback.
We want to enable you to gain a better understanding of what you are already doing great and what potential development areas you have.
If you have any questions, you can reach out to your Hub Manager, City Manager of People Partner ([email protected]).
Weekly insights____________________________________
Find this week's leaflet on the fruit and vegetable quality: link
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🌟 WE NEED YOUR FEEDBACK! 🌟
We’re always looking for ways to improve, and your feedback is invaluable in helping us identify challenges and enhance the Hub Alert process. To achieve this, we’d love to hear your input!
Here’s how you can help:
Share your thoughts on how we can improve the usage and support of Hub Alerts.
Highlight best practices from your hub, especially if you’re one of our top-performing teams.
Inspire others by sharing tips to improve ticket submissions and resolve delivery issues more efficiently.
Please take a few minutes to complete our Survey. The more feedback, the better! Don’t forget to share it with your team so we can gather as much input as possible.
🚨 HUB ALERT TICKETS – DELIVERY ISSUES 🚨
Your attention to detail and proactive actions have a direct impact on our success. Here’s a fantastic example:
Last week, Hub utr_zuid raised Hub Alert Tickets for BBD issues with cut fruits and vegetables. Their diligence helped us identify a pattern affecting 5 SKUs. As a result, we successfully claimed the entire batch, recovering approximately €1,000 for the company!
This highlights how flagging delivery-related issues can help us identify inefficiencies, recover costs, and protect our resources.
Let’s keep up the great work! If you encounter any delivery-related concerns, please don’t hesitate to prepare a Hub Alert Ticket. Together, we can make the company flourish!
Thank you for your dedication and for helping us improve every day!
Shelf changes____________________________________
Shelf changes for Hub 3.0
At 16:00 today, we will post the shelf changes here
Shelf changes for Hub 3.1
At 16:00 today, we will post the shelf changes here
The list will be published at 16:00, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
Having trouble understanding hub sizes?
Read all about it here.
Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here
Photo(s) of the week ____________________________________
We really can't keep to only 1 photo of the week due to so many awesome submissions! So heres the top 3 of last week.
NL_TILL_CENT
NL_LEI_NOOR
NL_ENI_STRI
Keep submitting and remember there's also points for the customer centricity challenge up for grabs!
Open Position Focus____________________________________
Customer Care Specialist
Do you already have some experience in Customer Care or are you service-oriented due to your experience in, for example, hospitality or sales? In order to help our customers to their satisfaction, we are looking for a motivated Customer Care Employee to join the team!
Requirements:
You have experience in a customer-oriented position;
You have strong communication skills;
You like to work in a structured manner and you have a great sense of responsibility;
You speak fluent Dutch and English;
You are friendly, customer-oriented and eager to learn;
You enjoy working in a fast-paced environment;
Experience with Google Workspace and Slack is a plus;
You are proactive and have strong problem-solving skills;
You are flexibly available (opening hours: Monday to Sunday from 8:00 AM to 1:00 AM);
You are available full-time.
If you would like to apply please use the link
Other current job openings here