Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

Ghost Item EOY Checks - Wednesday 18th Dec

Tomorrow 18.12 a list of EOY checks will be pushed, which should be 25-30 products max. These are unpublished items that still have stock for your hub.

👉Please find these items physically if they are still in the hub, outbound them and sell via TGTG if possible.

👉If you don’t find any products physically in the hub, also outbound them via the check.

🚨Please complete all the checks, and remove these items physically and in the system before the end of day on 18-12. It is important this is completed before Thursday, as then we will start with EOY Count Preparations.

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EOY Prep Checks - Thursday 19th Dec

Thursday 19.12 a big list of EOY count preparation checks will be pushed.

👉 Please complete these checks until the 25th of December.

👉 So no need to complete them immediately, most importantly please do them accurately by the 25th to be prepared for the EOY Count.

OA Widget in Live Steering - live 18 Dec

As of tomorrow, Dec 18th we will add an OA Widget to the Activity Dashboard.

👉This widget gives you the overview of your OAs’ activities at a glance in the Hub Level Dashboard.

👉Besides, we heard your feedback and added the picking time per item back in the widget, this way you don’t need to switch to the employee level page to see OA’s live picking speed.

👉Now you have all hub activity information at a glance to utilize this dashboard on your TV screens!

With this update we are also fixing some displaying issues from last week’s release.

🙋‍♀️Issues to #tech-hub-service-nl (all how-to’s here)

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Reminder: Re-Delivery Workflow

With the introduction of the Help Center to request item refunds, it’s crucial to be more careful with re-deliveries. That’s why it’s important to always use the re-delivery check workflow in your hub’s Customer Care Slack channel for every re-delivery, including quick corrections that Riders handle during their trips. This ensures we prevent situations where customers receive both a re-delivery and a refund.

Only entire bags or orders that were forgotten or delivered to the wrong customer may be re-delivered. Single items should not be re-delivered. This is because it’s often more expensive to re-deliver an item than processing a refund, and re-deliveries negatively impact your hubs’ and your employee’s UTRs.

🙋‍♀️Issues to #tech-hub-service-nl (all how-to’s here)

Find this week's leaflet on the fruit and vegetable quality: link

Weekly fruit and veggie quality report link

Today will be the final round of shelf changes before the Christmas period. Shelf changes will resume in the second week of January.

Shelf changes for Hub 3.0

At 16:00 today, we will post the shelf changes here

Shelf changes for Hub 3.1

At 16:00 today, we will post the shelf changes here
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​The list will be published at 16:00, so please check around that time.

The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Having trouble understanding hub sizes?

Read all about it here.

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.

ℹ️ More information on Hub Alert here

With the ongoing hub customer centricity competition we are seeing some amazing photos and so would like to highlight the best each week.

This week its NL_ROT_CROO with the super cool take on Lunch atop a Skyscraper photo!