Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Your to-do's this week ____________________________________
Inform hub team of new ‘Geborgde werkwijze’ for alcohol deliveries
Starting December 1st, we are returning to a monthly frequency of mystery shoppers due to concerning results over the past period. Additionally, the ‘Geborgde Werkwijze’ has been updated with additional measures. This document is always accessible on the Hub Wiki.
It is crucial to ensure that the entire hub team is aware of these updates, especially for when the NVWA visits. Please inform your entire hub team of these changes, as it is top priority to check every ID when delivering orders with alcohol.
ℹ️ More information here
Key updates you can't miss____________________________________
Orders locked from Rider assignment after manual interference
Some actions on the Hub portal Orders dashboard might cause significant delays in sending orders out for delivery, as they lose priority for automatic assignment. To minimize this, please avoid the following actions unless absolutely necessary:
Unstacking orders from the dashboard
Unassigning orders from the dashboard
Riders rejecting trips
If you must intervene manually due to critical issues with orders, stacking, or assignments, monitor the orders that you manually interfered with closely to ensure they don’t remain unassigned for too long.
For stacks containing JET orders, manual assignment is currently not available. If you need help with the manual assignment for these stacks:
Report the orders’ numbers in the #tech-hub-service_nl channel.
Include the Rider ID of the Rider you want to take these orders.
Consider setting them to Temporary Offline to prevent them from receiving other offers while you coordinate the assignment.
The product team is actively working on a solution to address order delays caused by manual interference. Some measures have already been implemented to minimize the impact.
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Formal recommendations for YoungOnes shift timing and rates
We’ve established formal recommendations for YoungOnes rates and shift posting timelines per hub. These recommendations change weekly based on the hub’s ability in filling shifts, meeting required hours, and the volume of applicants responding to YoungOnes gig postings.
Weekly insights____________________________________
Weekly fruit and veggie quality report
Find this week's leaflet on the quality of fruits and vegetables here.
Promotions and samples____________________________________
Refer-a-friend Christmas Special: new flyers coming in the hub
This Christmas, we will have a special edition of Refer-a-Friend flyers coming to the hubs!
Throughout December, please ensure these flyers are placed in all Flink orders except external orders until the stock is finished. After that, please switch back to using the usual version (Ding Dong). Ideally, you should only place the Christmas version this month.
Let’s spread the holiday cheer and make this season extra special for everyone! ✨
Please find attached the holiday card:
Any support needed or if you have any questions, please contact Daniela Farias on slack.
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Flyer campaign: Nationale Postcode Loterij Eindejaarskanjer
On the 29th of November, 50 hubs should have received flyers for the “Nationale Postcode Loterij Eindejaarskanjer” campaign. Please put 1 flyer in each Flink order during the month of December. Here’s what they look like:
ℹ️ More information here
Shelf changes____________________________________
Shelf changes for Hub 3.0
At 16:00 today, we will post the shelf changes here
Shelf changes for Hub 3.1
At 16:00 today, we will post the shelf changes here
The list will be published at 16:00, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
Having trouble understanding hub sizes?
Read all about it here.
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Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here