Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Your to-do's this week ____________________________________
Customer calls: Riders to ensure correct number and have “Show Caller ID” on
There are still many instances where Riders are not able to call the customers. If your Riders experience these issues, please make sure they have:
The correct phone number in their Workforce App account
The ‘Show My Caller ID’ setting turned ON on their phone
Riders get the pop-up below every 30 days to confirm their phone number. Please emphasize to your team they must check their number on the app to be able to call the customers.
How to turn on ‘Show My Caller ID’ in iOS:
How to turn on ‘Show My Caller ID’ on Android:
Open the Call App and go to Settings.
Select Supplementary Services or Calls.
Choose Caller ID and, in the dropdown, select Always.
The process on Samsung:
🙋♀️ If the Riders still have issues despite these settings, report them on #tech-hub-service-nl (all how-to’s here) and provide the order ID or timestamp of when the call failed
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Riders using iOS/Apple devices must update the Workforce app
Version 1.53.1 of the Workforce app for iOS, released last week, includes critical bug fixes that improve the visibility of customer notes. As such, Riders using iOS/Apple must update their app to ensure optimal performance. Please emphasize to your team they must update the app.
If updating is not possible, please ensure the interface is set to Light Mode, as Dark Mode may affect functionality.
Key updates you can't miss____________________________________
Reminder to return bakery crates
Please remember to always return all the rollies and crates from the bakery. For night deliveries, make sure they are ready in the agreed location. With the holiday season approaching, this is especially important.
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Reminder to report delivery issues via Hub Alert
Please remember to report any delivery issues through Hub Alert - whether it's damaged goods, incorrect BBD, mixed roll containers, or missing items. By submitting a ticket, you help us solve issues faster and keep everything running smoothly. It only takes a moment, and your feedback makes a big difference!
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Reminder: re-delivery check workflow 🔁
With the introduction of the Help Center to request item refunds, it’s crucial to be more careful with re-deliveries. That’s why it’s important to always use the re-delivery check workflow in your hub’s Customer Care Slack channel for every re-delivery, including quick corrections that Riders handle during their trips. This ensures we prevent situations where customers receive both a re-delivery and a refund.
Important to keep in mind:
Only entire bags or orders that were forgotten or delivered to the wrong customer may be re-delivered. Single items should not be re-delivered. This is because it’s often more expensive to re-deliver an item than processing a refund, and re-deliveries negatively impact your hubs’ and your employee’s UTRs.
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Weekly insights____________________________________
Do you want to become the new Junior Property Manager at Flink?
We are looking for a new Junior Property Manager at Flink. Do you want to be responsible for the management of all 55+ locations in our portfolio spread across the Netherlands?
Then apply here!
🙋♀️Questions to Marina Tirado Martín
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Weekly update on fruit and veggie quality
Find this week's leaflet on fruit and vegetable quality here.
Shelf changes____________________________________
Shelf changes for Hub 3.0
At 16:00 today, we will post the shelf changes here
Shelf changes for Hub 3.1
At 16:00 today, we will post the shelf changes here
The list will be published at 16:00, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
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Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here