Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[Action 🚨] New BHV dates available
New BHV training dates for July until October are available. During August, we will not host any BHV sessions due to the holiday period. Everyone that still has to do the first time training, along with those whose certification is expiring before November, are urged to sign up for one of these training sessions.
All BHV training certificates are valid for 1 year.
All first time participants must complete the e-learning prior to the physical training date.
All OA+, Shift Leads and Hub Managers must have a valid BHV certificate.
Access the BHV sign up form here.
ℹ️ More information here
🙋♀️ Issues or questions to Mariette Kraak
[Action 🚨] Temperature tracker
Most of the hubs have already received a thermometer in the past few days. You should install it on top of the last shelf and send a picture of the installation via this link.
Why is this important?
We can track the temperatures of the hubs centrally to have a better understanding of the situations in the hubs.
We can identify faster if we have a faulty air conditioning system and act accordingly.
Here is a guide that can answer most of the questions that you have.
🙋♀️Issues and questions to Marina Tirado Martín
[Insight 💡] Stadsbakkerij security codes / No tags!
The delivery drivers of Stadsbakkerij all need to use a security code to enter the hub. They are not permitted to use a tag to enter the hub. The codes of the lockbox should also not be known to the drivers of Stadsakkerij or any other delivery company.
Why is this important?
We need to have a clear overview of delivery times from the bakery.
We need to be able to chase the bakery when the use of the alarm system is incorrect.
Delivery drivers rotate and we do not want just anyone to have access to our hubs (security codes changes frequently to ensure safety).
What to do now?
If you have given the bakery a tag, make sure this is either deactivated on the Securitas Tag Nrs.xlsx or received back.
🙋♀️ Issues or questions to Mariette Kraak
Shelf Changes
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[Action 🚨] Shelf changes for Hub 3.0
In today's shelf changes, there are some products currently placed on shelf 999X that will be assigned to a new shelf.
Additionally, it may also happen that some products appear as “New listings”, but you might already have them in stock on shelf 999x. Please check there, and in case you can’t find them, that means you haven’t received them yet.
List of shelf changes for Hub 3.0: here
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
Hub Ops / New Processes
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[Insight💡] New exit screen for order picking - Live Wed 17th July
Whenever you were picking and pressed the ‘back’ button to exit the picking flow, the order got stuck within the flow. We have corrected this mistake!
On Wed 17th July, Pickers will see an extra screen when leaving the picking flow that instructs them to go back to the order to complete it.
This will help to avoid “invisible orders” that are stuck in the picking state.
🙋♀️Issues to #tech-hub-service-nl
[Insight 💡] No more French translations in HubOne 🇫🇷🚫
As of tomorrow, we will remove all French translation from HubOne and HubAlert.
If you have a Zebra in French, please change it to English or Dutch.
[Action 🚨] Feedback on Hub level Live Steering/Activity dashboard 💬
We would like to get your feedback on the Live Steering/Activity dashboard in Hub Portal. Your opinion matters to us, so we can make the necessary improvements to improve your daily operations.
If you haven’t done so yet, please fill in the survey here.
Last Mile & Rider Care
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[Insight💡] SOP for cleaning and promotional shifts
Over the past few weeks, we noticed there was some confusion regarding cleaning and promotional shifts. Because of this, we created a new SOP that will guide you on how and when to use these shifts in Quinyx.
You can access the new SOP here.
🗨️Feedback to the dedicated planning channels
Supply Chain Updates
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[Insight💡] Quality & delivery issues: week 29
1. Quality issue: Kersen schaal 500g
Description: delivered with mold.
Action taken by SC: communicated with supplier to check future deliveries.
Action for the hub: raise a Hub Alert ticket if you see any quality issues.
2. Recall: Al'fez Natural Tahini 160g
Description: outbound 108600614 Al'fez Natural Tahini 160g with any BBD.
Action taken by SC: -
Action for the hub: outbound this product with any BBD and do not sell via Too Good To Go.
3. Quality issue: 13134134 De Stadsbakkerij Appeltaart 400g
Description: flies inside the product.
Action taken by SC: communicated with the supplier to improve the quality of the delivery.
Action for the hub: store the apple pie in the fridge. Check future deliveries and create a Hub Alert ticket if needed.
Important: We kindly request that you use Hub Alert in case of any delivery or quality issues to facilitate a follow-up. Thank you!