Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Hub Ops / New Processes
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š”Inventory & Inbound Month
This is the last week of June, which means that, starting from next week, the KPI Competition really starts!
Below, youāll find last weekās results of the KPI Competition āInventory & Inbound Monthā, where we focus on improving the following metrics:
% reported items (EAN swipes)
Inbounding fill rate (DESADV-based items)
Inbound Checker Completion
% Negative corrections (% of GMV)
% Corrections per check
Congratulations to NL_UTR_WEST for winning last weekās KPI Competition! Keep up the good work, team & Nina! š
For this week, Ninaās team (Utrecht) wrote down the best practices for achieving these results in this One Pager.
āā¹ļøBest Practice One Pager
ā¹ļøMore information on KPI Competition
ā¹ļøMore information on the kick-off slides here
š”Overstock Checker
We developed the Overstock Checker Dashboard to help address the frequent posts from hubs about SKUs that appear to be overstocked but might have upcoming promotions.
In this new dashboard, you can search for a specific SKU and quickly see its overstock status, along with its number of days on stock in the hub and the dates of any upcoming promotions.
Hereās how it works:
Open the Overstock Checker Dashboard
Select your hub and search for a specific SKU
ā You can export/print the list by right clicking on the table.
ā¹ļøLink to the Dashboard here
āšāāļøIssues to #nl_all-hub-staff
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š”Shelves in the shared restocking list - Go live Wed 26 June
The shared restocking list now shows products in ascending/descending order, so you can select products more easily before adding them to your private restocking list!
ā¹ļøMore information here
šāāļøIssues to #tech-hub-service-nl
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š”WF App stats deepdive - Go live Wed 26 June
Stat tiles are now clickable and lead to the āDeep Diveā pages, where Riders/OAs can see how they performed during the selected time period compared to their colleagues. They can see the hub average, the top performer, and tips to maintain or improve their performance.
Below is an example of how it looks like in the app:
šāāļøIssues to #tech-hub-service-nl
People & Payroll
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š”Wage increase for Riders aged 20 / 21+ due to minimum wage increase
Due to a 3,08% increase in the minimum wage, the hourly wage for Riders & OAās aged 20 & 21+ age will increase from July 1st 2024 onward. Please see the new hourly rate in the table below:
| Age group | Age group | Age group | Age group | Age group | Age group |
hourly wage incl holiday allowance | 16 | 17 | 18 | 19 | 20 | 21+ |
Current | ā¬7.17 | ā¬7.52 | ā¬8.31 | ā¬9.50 | ā¬11.47 | ā¬14.33 |
Effective from 1 July 2024 | ā¬7.17 | ā¬7.52 | ā¬8.31 | ā¬9.50 | ā¬11.82 | ā¬14.77 |
All employees will be informed in the next Rider newsletter.
š”Nominating someone for an Ops Associate + role
The process for nominating new Ops Associate + is live! You can see the full process in the Hub Wiki page.
Hereās how it works:
Nomination: the Hub Manager aligns a nomination with the City Manager. With a successful alignment, the Hub Manager nominates the OA+ via this form. The Hub Manager and the candidate then receive an email about the onboarding process to follow.
Onboarding: in order to be eligible to do an OA+ shift, the nominee has to fulfil a critical basis training on BHV and complete the safety assessment successfully.
The other required practices and process training can be found in the Hub Wiki page.
ā¹ļøMore information here
āšāāļøIssues to [email protected]
šØļøFeedback to [email protected]
Shelf Changes
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šØShelf changes for Hub 3.0
In today's shelf changes, some products currently placed on shelf 999X will be assigned to a new shelf.
It might also happen that some products appear as New listings, but you might already have them in stock on shelf 999x. Please check there, and in case you canāt find them, it means you havenāt received them yet.
Find here the list of shelf changes for Hub 3.0.
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
Last Mile & Rider Care
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š”New SOP for refilling shifts
We have created a new SOP for HM/SL/OPS+ on how to deal with refilling shifts.
Next week, we will do a check-in with the CMās to see if all the preemptive actions have been done and everyone is set up for success.
šØļøFeedback to the dedicated planning channels
Property Management & QHS
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šØLast reminder: safety assessment
This is a last reminder to finish the Flink Safety Assessment if you havenāt done it already. You can access it here.
Everyone who hasnāt completed it yet has been re-invited via email.
Important documents:
For the ones that did not āpassā, donāt worry - we will re-launch the assessment soon!
ā¹ļøMore information here
šāāļøIf you have any questions/employee info is missing or incorrect, contact Timo Steenkist
Training
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š”EduMe for onboarding new joiners
Starting from tomorrow (26 June), all new joiners will need to complete the Onboarding Training in a new platform: EduMe.
Hereās how it works:
The flow is exactly the same as it is now.
New joiners will receive the training link in the onboarding welcome email.
The only difference is that instead of being hosted in Northpass, the OB training is now hosted in the EduMe platform.
The reminders for new joiners will of course lead to Edume links as well.
For older employees, nothing changes. They'll still be able to access Northpass
āšāāļøIssues to #tech-hub-service-nl
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š”Training completion: Slackbot reminder
From today (25 June) onward, you will receive a weekly Slackbot reminder if your hub is below a 70% training completion.
Both hub & new joiners completion will be shown.
You can select 'Checked, reminded my employees' or 'Report an Issue'.
ā¹ļøTraining Completion overview here
šāāļøIssues to Timo Steenkist
Supply Chain Updates
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š”Quality & delivery issues: week 25
1. Missing barcode/label on packaging
Description: no Barcode/label on fruits (e.g.: grapes, cherries)
Action taken by SC: report with the supplier in case of a missing label.
Action for the hub: it can happen occasionally that a product has no label on the box. Please flag it via HubAlert. For fruits & vegetables without a THT, we can still sell them.
2.Quality issue: Kersen schaal
Description: poor quality delivery.
Action taken by SC: we stopped purchasing them for a few days until a new sort of Kersen was available. You will receive them Wednesday.
Action for the hub: raise a Hub Alert ticket whenever you see quality issues. Include photos.
3.Quality issue: Druiven Wit Pitloos 500g
Description: brown skin and mold on Druiven Wit Pitloos.
Action taken by SC: asked supplier to do extra checks
Action for the hub: sugar can cause the grapes to discolor slightly. Check carefully and only outbound them if they are brown and bruised.
Important: we kindly request that you use Hub Alert in case of delivery or quality problems to facilitate a follow-up. Thank you @nl-hub-manager