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Nominating and onboarding OA+

Ops Associate Plus (OA+) Nomination & Onboarding

This guide provides the complete process for nominating and onboarding new OA+ team members. A structured onboarding is essential for integrating OA+ into the team and preparing them for their future tasks efficiently.

The Hub Manager's Role:

Hub Managers are responsible for ensuring every OA+ completes this process, preparing them for their role as quickly and effectively as possible.

The 2-Step Nomination Process

  1. The Hub Manager aligns their candidate selection with their City Manager.

  2. After alignment, the Hub Manager nominates the candidate using the official nomination process via the training lead portal.
    ​Nominate OA+ Candidate Here

After submission, both the HM and the candidate will receive emails with instructions for the onboarding process.

The 3-Phase Onboarding Process

Phase 1: Critical Foundation Training

Before starting practical training, the candidate must complete all foundational safety and operational courses.

  • Complete all mandatory EduMe trainings for both Riders and Ops Associates.

  • Complete all assigned hub safety trainings.

  • Fulfill their safety assessment.

  • Sign up for the BHV training (via the Hub Manager).

Monitor Progress: You can track the status of your nominee's safety assessment and BHV training on the official dashboard.
​View Training Dashboard

Phase 2: On-the-Job Practice & Processes

The Hub Manager or an experienced Shift Lead must guide the new OA+ through the following topics on the job.

Hub Operating Models

Tools & Programs

Job Specifics

  • Day in the life of an OA+

  • Managing a shift

  • Time management

  • Customer satisfaction

  • Problem-solving

Phase 3: Opening & Closing the Hub

Opening the Hub

The OA+ must shadow an experienced Shift Lead for 2 full opening shifts. From the 3rd day, they should be able to open the hub themselves.

Closing the Hub

The OA+ must shadow the same experienced Shift Lead for 2 full closing shifts. From the 3rd day, they should be able to close the hub themselves.

Important Notes

OA+ Pay Supplements

For OA+ shifts, employees receive an hourly pay supplement: €0,50 for those over 21, and €1,00 for those under 21.

Travel Expense Reimbursement

Travel expenses for attending safety training sessions will be automatically reimbursed through payroll in the following month’s salary.

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