Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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🚨Country level evacuation exercise
On 28 May at 10:00 we will perform a country wide evacuation exercise.
Hub managers must prepare their respective BHV team for this mandatory exercise.
ℹ️ See Evacuation drill slides
🙋♀️ Issues or questions to Mariette Kraak
🚨Reminder: safety assessment
This is a reminder to finish the safety assessment.
All nominated OA+ employees must complete it before 1 July 2024.
Forms:
🚨Action: fill in the hub safety quiz
Your feedback on safety topics is important to us. As such, please fill in the hub safety quiz.
🙋♀️ Issues or questions to Mariette Kraak
🚨Helmet Hero competition
One in four grocery delivery cyclists have a serious accident in the Netherlands.
To raise awareness on the importance of wearing a helmet, we created a fun competition where your hub can win prizes.
Here is how it works:
Encourage your Riders to display their best helmet pose while on the job and take a creative photo while actively engaging in deliveries.
Cash prizes to be won for your hub:
First prize: 300 euro
Second prize: 250 euro
Third prize: 200 euro
Here are some of the entry photos:
The competition entries close on 30 June 2024! Sign up via this link.
🙋♀️ Issues or questions to Mariette Kraak
🚨Reminder: BHV certification
This is a reminder to all Hub managers, Shift leads and OPS+ to sign up for BHV, whether it's for a first time training or repeat training.
All nominated OA+ employees must complete it before 1 July 2024.
All BHV training certificates are valid for 1 year.
Access the BHV sign up form BHV Master sheet
🙋♀️ Issues or questions to Mariette Kraak
Hub Ops / New Processes
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🚨Update: Too Good To Go
On Monday, May 20, we launched dynamic pricing for all TGTG hubs. This measure ensures that, if a certain number of bags isn’t sold by a specific time, the price per bag will decrease. This is to make sure that all bags are sold. That’s why you’ll see varying prices for the bags in the portal/app. To implement this, we need to set a standard number of bags offered per day at each hub. This number will be adjusted weekly based on the previous week's waste.
To help you create the bags, we’ve added a Too Good To Go section at the bottom of the daily hub KPI sendout, including product name, category, and outbound value (€) per item. The bag value in € did not change for both surprise and bread box bags.
ℹ️ More information on Too Good To Go
🙋♀️Issues to #nl_all-hub-staff / Timo Steenkist
💡Update: Just Eat Takeaway / Thuisbezorgd
On Tuesday, 21 May, the following hubs went live on the Just Eat Takeaway / Thuisbezorgd platform:
NL_AMS_GAAS
NL_AMS_NEWW
NL_AMS_BUIK
NL_AMS_BVEL
NL_AMS_WATR
NL_AMS_DIEM
NL_AMS_WEST
NL_AMS_ZEEB
NL_DHA_LAAK
NL_DHA_SCHE
NL_DHA_ZUID
NL_ROT_RUYT
NL_ROT_CROO
NL_ROT_OOST
NL_ROT_WEST
ℹ️ More information on Orders from other marketplaces
ℹ️ One Pager
ℹ️ FAQs
🙋♀️Issues with a JET order, please contact your hub customer support channel
🙋♀️Request a JET hub closure via #nl_emergency_hub_closure
💡Rider onboarding: shift update
New Riders are now able to go online in the WF app and accept orders during their onboarding shift. Please note that onboarding shifts count in UTR.
ℹ️ More information on Rider Onboarding
🙋♀️Issues to #tech-hub-service-nl
Last Mile & Rider Care
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🚨New process: vacation balance check
We’re updating how vacation balances are displayed. Employees will soon no longer see their vacation balance in Quinyx. Instead, it will soon be available in the workforce (WF) app. During this transition, only Hub Managers (HMs) and Shift Leads (SL) can view the employees' vacation balances.
Employees must request their vacation balance from their HM or SL until it’s incorporated into the WF app.
Why the change?
The Netherlands' complex vacation system and technical limitations in Quinyx require this shift to be on the WF app for better functionality.
ℹ️ Vacation dashboard here
🙋♀️Issues or questions to Ridercare
Shelf Changes
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🚨Shelf changes for hub 3.0 and hub 2.0
In today's shelf changes, some products might appear as new listings, but you might already have them in stock on the 999x shelf.
Additionally, some products currently located on the 999x shelf might be assigned a new shelf.
Please check the 999x shelf for these products. If you can’t find them there, it means you haven’t received them yet.
List of shelf changes:
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
💡 Reminder: products with shelf 999X or N/A
Due to a new way of assigning products, some inbound products might display shelf 999X or N/A, even though the product has been assigned a shelf. In these cases, it can take the system up to 30 minutes to create the shelf in the HubOne app. So, please inbound the items on 999X and make sure to check it after 30 minutes or throughout the day for the respective shelf.
Supply Chain Updates
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💡Quality and delivery issues: week 21
1. Westland Slatje packaging
Description: lid comes off
Action taken by SC: suppliers working on the packaging, hope to move on shortly
Action for the hub: when inbounding, use tape around the lid.
2. De Stadsbakkerij Witte Bollen 6st 360g
Description: delivered with sesame seeds in it.
Action taken by SC: flagged the issue to the supplier to ensure an extra check.
Action for the hub: raise a Hub Alert ticket whenever you see this issue and outbound the product immediately.
3. Mandarijnen quality issue
Description: Mandarijnen delivered with poor quality
Action taken by SC: switch to a new sort of Mandarijnen this week.
Action for the hub: raise a hub alert ticket if the quality issue comes up again.
Important: we kindly request that you use Hub Alert in case of delivery or quality issues to facilitate a follow-up. Thank you.
🙋♀️ Issues or questions to @nl-hub-manager
Marketing Activities Updates
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💡Introducing the Flink portraits
Exciting news! We're celebrating our cities with "Flink Portraits" of our Riders in front of iconic landmarks.
How does it work?
Select a Rider and landmark:
Choose from the landmarks in this sheet.
Fill in your Hub code and Rider’s name by the end of this week.
Capture the photo:
Take a picture of the Rider at the landmark.
Follow the guidelines from this presentation.
Submit the photo:
Send the picture via Slack to Daniela Farias by the end of this week.
Feel free to suggest a different landmark. Let’s make our cities shine! 🌟
🙋♀️ Any questions, send them to #nl-marketing-x-hubs or slack directly to Daniela Farias
People & Payroll
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💡Join our team as a Sales Intern!
Ready to dive into the world of retail? We're looking for enthusiastic interns to join our team!
As a sales intern, you'll be at the forefront of shaping assortments and creating exciting categories. Get hands-on experience working directly with big and small suppliers and learning the ins and outs of online retail.
If you have a knack for spotting trends and a strong commercial insight, this is the perfect opportunity for you. Fluent in both Dutch and English? Great! We need your language skills to excel in this dynamic environment.
Join us in September and kickstart your career in category management!
Apply now and be one of the three interns shaping the future of retail with us.
Apply here
🙋♀️Issues or questions to Nelson Keijzer on Slack
Commercial / Assortment
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💡Wrong wine delivery
Last week, a couple of hubs had a wrong delivery of the following wine:
Don Luciano Rosado
Barcode of the bottle: 8410261100036
Barcode of the handling unit/carton: 08410261100531
We’re not going to sell this wine and we’ve agreed with the supplier that we can throw it away. PLEASE DON’T PUT IT IN A TGTG BAG, THIS IS NOT ALLOWED.
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