Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Hub Ops / New Processes
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🚨 Give us feedback on the hub newsletter
We would like to get your feedback on the hub newsletter, so we can adjust it to your needs. Your input is important, as we want to make the newsletter engaging and captivating for you.
Please fill the 3 minute form here.
🚨 Workforce app: smartphone requirements
We’ve continued to release improvements and fixes for the Flink Workforce app. However, this means it may not run on older devices anymore.
What’s changed?
The minimum required Android OS version is Android 9.
The minimum required iOS version is iOS 15.
🙋♀️Issues to #tech-hub-service-nl
💡 Bundle mitigation is back 🚀
The mitigation for bundles is back and should reduce the amount of zero stock orders you get due to bundles.
Here’s how it works:
There are two types of bundle fixes:
Products we sell as EITHER as bundle OR as single:
Mainly for F&V & Fresh Products.
We sell these products only as bundles until the stock level falls below 3x the bundle quantity.
After that, we hide the bundle and sell the products as singles only.
Products we sell as bundle AND as single at the same time:
For these products, the bundle will show as ‘Out of Stock’ once the stock level falls below 3x the bundle quantity.
🙋♀️Issues to #tech-hub-service-nl
💡 New safeguard when manually assigning trips
Before it was possible that, while manually assigning a trip to a rider, the stack would change in the middle of this process. Then the wrong stack would be assigned, and it could cause other issues, such as the same order appearing constantly on the picker phones. This is now fixed!
What’s changed?
If the trip changes while you try to assign it to a Rider, you receive the following message asking you to try again:
When this happens, close the trip assignment menu. Reevaluate the current status of the hub and determine which trips to assign.
🙋♀️Issues to #tech-hub-service-nl
Delistings & Shelf Changes
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🚨 Shelf changes for Hub 2.0 and 3.0
Shelf change for Hub 2.0: these two products - 117301667, 116851931 - will move from 999x to a new shelf-. Please check here for the list of shelf changes.
Shelf change for Hub 3.0: you can find here the shelf changes for Hub 3.0.
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
Property Management & QHS
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🚨New BHV training dates available
Find the new dates in the BHV Master sheet.
Important to note:
First time BHV trainees need to do an e-learning course and face-to-face training.
Repeat trainees need to redo the physical training (no e-learning) after 1 year, because their BHV certificate is only valid for 1 year.
We are lawfully required to have 1 first aider on site during operational hours. Therefore, all Hub Managers, Shift Leads and Ops+ must have a valid training certificate.
All first-aid certificates should be placed at the back of your BHV plan or printed out and displayed against the wall at the Shift Lead’s desk.
ℹ️ More information on the BHV course here
🙋♀️ For questions, contact Mariette Kraak
🚨Update evacuation plans on zendesk
Update your hub's latest evacuation plan in the Evacuation plans NL folder before 30 April 2024:
Make sure to update this on a google .docx file so that changes can be easily done.
The plan should be updated in both English and Dutch.
The hubs that still need to upload their emergency plan/missing information can see here their Emergency plan tracker.
🙋♀️ For questions, contact Mariette Kraak
HR & Payroll
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💡New position available: Central Junior Tech Ops Specialist
We have an exciting new opportunity that just opened within Flink: the Central Junior Tech Ops Specialist position.
If you or any of your staff in the hub possess the relevant skills and are interested in joining our tech support team, we encourage you to apply or to spread the word in your hub.
You can apply via this link: https://smrtr.io/k8HST
ℹ️ If you have any questions or need further information, contact Nelson Keijzer
Supply Chain Updates
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💡 Quality and delivery issues Hub Alert wk16
Below, you’ll find the summary of last week’s delivery/quality issues and the actions taken:
1. De Stadsbakkerij bread (packaging issue)
Description: Cardboard bread clips were wet and broken.
Action taken by SC: Hub received a set of plastic clips for the bread.
Action for the hub: In case of wet, unusable, broken or missing cardboard clip, replace it with a plastic clip.
2. Westland Slaatje (packaging issue)
Description: Lid comes off easily.
Action taken by SC: Contacted supplier to change packaging.
Action for the hub: Put tape around the lid during inbounding, until we get the product with new packaging.
3. Mixed rollcontainers (stacking issue)
Description: roll containers are mixed with fresh and dry products.
Action taken by SC: extra checks now taken at distribution center.
Action for the hub: please check your delivery during arrival. Create a hub alert ticket in case the rollcontainer was delivered incorrectly.
Important: We kindly request that you use Hub Alert in case of delivery or quality problems to facilitate follow-ups.
Commercial / Assortment
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💡 New flyers
All hubs will receive 6.000 Flyers from the Vriendenloterij. Put the flyers in every order starting from the 1st of May!
🙋♀️ For any question, contact Bas van Hooijdonk