Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Hub Ops / New Processes
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đ¨Shelf Checks update
We have updated Shelf Checks, please find the updated logic behind the generated shelf checks below.
BBD Checks
To ensure BBD checks are triggered only on products that physically have a best before date on the packaging. We will exclude products from the BBD check based on the following:
Fruit / Vegetables with Shelf Life less than 35 days
Dry / Drinks with Shelf Life more than 90 days
Spirits and Mix or Wine
Dry Non Food
Ultra Fresh / Baked Goods Shelf Life 1 day
Fresh Checks
Fresh Check will be triggered for Fruits and Vegetables with SL less than 35 days. Please find the frequency in the table below.
Condition | Check Frequency |
Ultra Fresh / Baked Goods Shelf Life 1 day | Daily |
Shelf Life of 5 days or less | Daily |
Shelf Life between 6 and 10 days | 3 times a week |
Shelf Life between 11 and 35 days | 2 times a week |
Extra Checks
The extra checks are used to have regular stock checks on high valued products which are likely to face theft.
Condition | Check Frequency |
Spirits and Mix AND ⏠value more than 15⏠| Weekly 1 times |
Wine AND ⏠value more than 20⏠| Weekly 1 times |
đââď¸Issues to #tech-hub-service-nl
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đĄNew Bundle threshold
We are happy to announce that the bundle issue should be improved for Fruit & Vegetables. Please find the details of the updated bundle threshold below.
Whatâs changed?
When we donât have enough products to form a bundle, the bundle will disappear from the app for our customers.
Additionally, the productâs SKU will show the single units available for that product.
Example: When we reach 5 apples in stock, the 6 pack will disappear from the app (obviously, as we don't have 6 units) AND the piece SKU will show up with 5 apples available.
đââď¸Issues to #tech-hub-service-nl
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đĄLive Steering - SKUs Checked
We added one additional OA metric: âSKUs Checkedâ - Live on 26 Mar
In April, we will add more OA/Rider metrics.
âšď¸Live Steering Screenshot
đââď¸Issues to #tech-hub-service-nl
Delistings & Shelf Changes
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đ¨Scanning 999X products
Whatâs changed?
Due to a new way of assigning products system-wise, some inbound products might display shelf 999X or N/A, even though the product has been assigned a shelf on Relex.
Process
In these cases it can take the system up to 30 minutes to create the shelf in the HubOne app for your hub. So, kindly inbound the items on 999X and make sure to check them after 30 minutes or throughout the day.
đ¨Shelf Changes
Hub 3.0
During the night 52 shelf changes will take place, the reason for a bigger shelf change round is because we are going to move many products that are active but sitting on 999x with no previously assigned shelf.
In this way, everything will be properly allocated. You can find here the folder with all the shelf changes for Hub 3.0.
Find here the PDF list of the aforementioned SKUs moving from 999X to a new shelf.
Hub 2.0
For this shelf change round there is only this SKU 109950093 moving from 999X to a new shelf. You can find all the nightly shelf changes for Hub 2.0 here.
All the shelf changes will be uploaded in the late afternoon, feel free to check them around that time, thank you for your collaboration.
Property Management & QHS
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đ¨Battery cabinet storage update
Due to increased safety awareness around lithium batteries,there have been a couple of important updates in how we are allowed to store our batteries.
Batteries and chargers may nor be stored on the same shelf - therefore tie your chargers to the bottom of the shelves in your cabinet going forward - use cable ties for this.
With this setup you can easily store 10 batteries on one shelf
Your cabinet should be labelled correctly (broken batteries, charging batteries and full batteries)
Ensure that your broken batteries are kept on a separate shelf - never place or charge other batteries on the broken battery shelf.
Process update can be found on Zendesk.
Below is an example of what your cabinet should look like.
đ¨Audit - important printouts
To ensure that your team can easily answer the questions during an audit and for visibility with outside inspection, please make sure that the below documents are printed and visibly place inside your hub.
âšď¸ See more hub print-outs on Zendesk
đââď¸ For any questions please contact Mariette Kraak
đĄ Saval / Fire equipment reporting update
Please use the S&T Typeform going forward to make your request for Saval our fire safety partner.
These issues include;
EHBO kit / first aid kit needs refilling (missing units)
Fire equipment missing / not placed correctly / sign missing
Emergency lights missing / sign missing
đââď¸ For any questions please contact Mariette Kraak
đĄReady for summer?
It has been a long time since the flaps were installed in most of the hubs. From the property management team we want to make sure that all the hubs are ready for the summer.
We therefore ask you to fill in this form and let us know what is the current state of the curtain flaps in your hub. In the coming months we will use that information to ensure that the flaps are in an optimal state. Make sure to fill in the form before Friday 5th of April.
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đââď¸For any questions, reach out to Marina Tirado MartĂn
Last Mile
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đĄShift Assignment logic updated
We're updating the logic behind automatic shift assignment to prioritising based on the overall cost of delivering an order. This will both incentivise rider excellency, since the best riders will be prioritised, as well as deliver cost efficiency improvements for Flink.
Whatâs changed?
New shift assignment priority ranking:
Availability provided
Lowest Cost per order delivered (CPO)
CPO = CPH / UTR
CPO: cost per order
CPH: cost per hour of work
UTR: number of orders delivered per hour worked
Every rider has a CPO score and auto assign will prioritise shift assignment based on lowest cost per order.
CPO will be calculated as a 4 weeks average, unless the rider has worked less than 20 hours, in which case we'll assume their UTR to be the same as hub average.
Reasoning and logic behind change:
We assign shifts based on cost per order, which aligns company financial goals whilst keeping rider performance as a major driver of shift assignment
Your performance in the last 4 weeks is a major driver of cost per order
Therefore you have control over whether you will get shifts
Giving more availability always helps
Make use of the max hour feature to get exactly number of hours you want while giving us flexibility for staffing
We are a seasonal business, where in spring and summer we run into oversupply of riders
Marketing Activities Updates
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đĄ NEW RECORD RAF FLYER đ
đĽLast week we attracted 311 new customers through the Refer a Friend flyer.
Fun fact: Since the beginning of this year we grew 576% and we keep on growing đ
So thank you all hub managers, shift leads, pickers and riders đ
Keep up the good work!!! đ
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âđââď¸Issues to nl-marketing-x-hubs
Supply Chain Updates
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đ¨Outbound all Benditas with THT 3/24
Please check the stock in your hub for these 3 Benditas items:
101650061 Benditas Hard Seltzer Mango 33cl
101650088 Benditas Hard Seltzer Blackberry 33cl
101650109 Benditas Ateapical Hard Iced Tea 33cl
The products are expiring so need to be outbounded. Please throw away all products with a BBD of 24/3. Do not sell this via TGTG.
Thank you for your cooperation. If you have any questions, feel free to contact us.