Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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šØFlink Safety Assessment (for OA+, SL, HM)
ā¼ļø All OA+, SL, HM please complete by Feb 29 ā¼ļø
We take the safety of our team members very seriously, and one crucial aspect of that is making sure everyone has the right knowledge and awareness of safety in the workplace. To help with this, we've created the Flink Safety Assessment to check your understanding of various safety topics.
The assessment consists of 7 sections (see below), and you can earn a total of 49 points. To pass, you'll need to obtain at least 42 points (85%).
Fire Protection & First Aid (EHBO)
Emergency Plan & Evacuation Plan
Securitas (Access Management & Hub Security)
Food Safety (HACCP)
Pest Control Prevention
Right-to-work
Psychological Safety
If not completed yet, we kindly ask all HM, SL, OA+ to complete the assessment before February 29, 2024. Your participation is crucial in keeping our workplace safe for everyone!
āReferences
ā¹ļøAccess the Flink Safety Assessment Form
ā¹ļøAccess the Flink Safety Assessment Scores (OA+)
ā¹ļøAccess the Flink Safety Assessment Scores (SL/HM)
šFor any issues/troubleshooting, contact Timo Steenkist
Delistings & Shelf Changes
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šØShelf Changes Hub 3.0
Please find the list with shelf changes for your hub here for Hubs 3.0.
Changes will be made in the system overnight.
Not that there are quite some drinks that are moving from the dry to fridge section.
Hub Ops / New Processes
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šØTGTG - New Daily Reporting
From this week onwards, weāll send new TGTG reporting on a daily basis with yesterday's TGTG Expected vs Actual Sales.
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In this daily overview, youāll find yesterdayās expected number of bags (brood box + magic box) versus the actual number of bags sold (50% / 100% utilisation) based on your outbounded waste.
ā
This reporting helps you to be more compliant with TGTG utilisation. Make sure to get as close as possible to the 100% utilization!
ā¹ļø More about TGTG here.
š”On Trip Compliance - live for all riders š“āāļø
The new On Trip Compliance feature in the Workforce App is now live for all riders.
Why?
Problem: before, riders had no visibility of their ETA performance during their way to the customer.
Goal: to improve rider handling time by making sure that riders are aware of their ETA and are compliant on their journey to the customer and back to the hub.
Solution: all riders will see this new feature on their delivery screen.
Whatās changed?
During delivery, the riders will see a new component with the ETA for them to arrive at the customer, based on cycling estimates. This component has three stages:
On time (green): the rider is within the threshold of the arriving ETA.
Time is running out (orange): the rider is still on time but might be experiencing a delay as the arriving ETA is getting closer.
Delayed (red): the rider will be delayed as the remaining cycling time is still high and the arriving ETA will not be reached.
The ETA starts once the rider is āen routeā and ends when he swipes āarrivedā at the customer. It restarts after every order.
š²Make sure riders are using the latest version of the Workforce App to see the new feature.
š²For riders with GPS permissions disabled, the feature will consider them delayed.
Make sure your riders have location tracking permissions always enabled for the feature to work properly.
š”Mister Aqua
From this week onwards, mister aqua is not available anymore on Coupa, as we'll stop with these water supplies.
Training
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šØTraining Completion (Northpass)
Please make sure all (new) hub employees have completed the onboarding course before or during their onboarding shift. Every hub employee must complete onboarding training to be compliant by law, so please check this during your shift!
In the (weekly) Training Completion sheet youāll find an updated list of hub employees (Riders, OA, SL, HM) that havenāt finished the Northpass onboarding course.
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Underneath, youāll find how to use the sheet and all correct Northpass e-learning links.
Process
Open the [NEW] Training Completion;
Select your Hub Code (use filter) and provide feedback/comments on incomplete status (for HQ to follow up);
The sheet refreshes every Monday at 3PM, so you have 1 complete week to provide feedback on;
The Training Completion % on hub level will be shared on a monthly basis in the Weekly Comparison Report.
āā¹ļøTraining Completion Overview
āā¹ļøNorthpass Onboarding Course English
āā¹ļøNorthpass Onboarding Course Dutch
āšāāļøIssues to Training Enrolment Support Form
ā
Supply Chain Updates
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š”Hub Alert 3.0 Adjustments
We'll share a weekly summary of the previous week's issues in #nl_hub-managers, aligning key concerns across all hubs. This provides insights into how the supply chain team is addressing submitted issues in Hub Alert.
Why?
Anything that does not need to be acted on Automation: Currently, there are automations running behind the tickets
Data Analysis: the data provide in airtable will allow for us to better analyse the tickets
Oversight: Using hub alert over slack will improve the analysis conducted within 24 hours should be requested through hub alert and not through slack.
āWhatās changed?
As of this week, we have made some adjustments to the way the Hub Alert form is set up for
Delivery issues.
Delivery issues:
Product Issue: Report if you receive wrong products or a product in a bad condition from suppliers. Please do not forget to take a picture of the product, RC, and box.
Sub issues that fall under this category:
Wrong/Missing Label
THT/BBD Issue
Broken/Damaged article
Pest Issue
Quantity deviation (+/-): report if you receive deviating quantities of cigarettes and tobacco deliveries.
Rollcontainer Issue: report transportation, stacking, temperature, or other rollcontainer issues.
Sub issues that fall under this category:
Rollcontainer fell/broken
Temperature issues (full rollcontainer)
Fresh and dry products mixed on same rollcontainer
Stacking issues with damaged products
Stacking issues without damaged products
Logistics Issue: report any other issues/complaints with Lekkerland.
Sub issues that fall under this category:
Delivery outside of delivery window
Delivery causing (potential) complaints
Split delivery (two deliveries from Lekkerland on the same day)
SSCC label issues
Alarm triggered during delivery or doors left unlocked after delivery
Products delivered which are not for Flink
Stop delivery (too many products in shelf): if you receive excessive amounts of one product, you can flag it here. Our Demand Planning Team appreciates your input and will adjust the order forecast accordingly.
Sub issues that fall under this category:
Stop ordering due to broken fridge/freezer
Overstocked Item
Overstocked Hub
Delisted product(s)
Other request & delivery feedback: additional section for issues or feedback outside of the ones listed above.
Additionally, itās now mandatory to submit photos of the roll container tags and handling unit barcodes. This is important when the sc team reports any issues to suppliers about the products received damaged.
ā¹ļøMore information Hub Alert NL
āšāāļøIssues to #ask-about-hub-alert