Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Commercial / Assortment
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[INFO] Fresh Flowers for Mother's Day
This week you will receive Mothersday Flowers - 13133795 Moederdagboeket. The delivery will be as following:
Saturday - Delivery to the hubs
Monday evening - Outbound remaining stock
To guarantee freshness and quality the flowers need to be stored in the walk-in fridge.
[INFO] Flink Cooling bag
This/next week you will receive Flink Colling bags with the regular paper bags delivery.
SKU: 105000066 Flink Koeltas 1st
Hub Ops / New Processes
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[INFO] Flow Management Dashboard - Live 10 May
What's changed
Shift Leads have a dashboard overview of task statuses, the demand and staff allocated in order to make informed decisions on which tasks need to be worked on.
HubPortal →[NEW] Activity tab → Dashboards; Order Flow, Checks, Ops Associate Overview & Fulfillment KPI
Key benefits
Coordinate better between the tasks and prioritize the right tasks at the right moment.
References
ℹ️ HubWiki
⚠️ Report issues via #tech_hub_Service
[INFO] Dropping List Validation Flow - Live Thu 11 May
What's changed
List Verification Flow
Ops Associates have an extra step to verify the dropping list before completing inbounding. If there is an unusually high (more than 50) or low amount (1), they'll be asked to confirm it.
Key benefits
Increase accuracy of inventory by preventing common mistakes
References
ℹ️ See 'How to verify dropping list' (Step 10): NL Hub Wiki
⚠️ Report issues via #tech_hub_service
[ACTION] Daily Routine Sheet - Live on Wed 10 May
All hubs will start using a new "Daily Routine sheet" that acts as the new Handover Sheet. The initial Handover sheet also served as the basis for the new "Daily Routine Sheet".
From Wednesday onwards, the new sheet will be shared with your HM & Hub Account. The ‘old’ handover sheet will direct you to the new Daily Routine sheet.
What’s changed?
We’ve built a ‘logic’ for each task that reflects the current daily hub routine depending on hub-specific parameters (delivery window, opening times)
Logic can be used for multiple purposes (Task Prioritisation; Planning)
A new G-Sheet for the hubs with a user-friendly UI
Key Benefits
Complete overview of all tasks (classification, importance and dependencies)
Based on backend-logic: Hub- and day-specific task list with suggested times
Reflects the hub operating model of each market
Actions & deadlines
Fill in the names of the operators in the tab called “names_dropdown”
Click on the button “Click here to see the “follow-up” notes from the last lateshift” button and follow the instructions to allow the script to run
Your Hub Manager and Hub Account will receive the Daily Routine link by end of day Tuesday, so you can start using it from Wednesday onwards.
References
ℹ️ Introduction Slides here
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
Training
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[INFO / ACTION] Northpass Onboarding Courses
We’ve received multiple messages from employees not able to see new/upcoming courses in their Northpass home screen after logging in (see picture below).
Please tell your employees to click on 'Stats' to see all assigned courses that they have to complete in order to be compliant with the law.
Please find again the links to the Rider / OA Onboarding courses:
Procurement / Fleet Updates
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[INFO] Missing E-bikes
Kindly ensure that the missing E-bikes/batteries/ keys are reported in Zendesk and police reports for missing E-bikes are attached along with the form.
Please also mention in the police reports if the bike was locked or not.
References
[INFO] Bike Spacers
Equipment Delay: there has been a delay in the shipments of spacers. Spacers will arrive along with 1P1D so please install them as soon as you receive the packages.
All relevant information is shared with the Hub Manager via email.
Rider Ops
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[INFO] Prevent Early Punch In - Live Tue 9 May (3PM)
What's changed
Riders & Ops Associates cannot punch in earlier than their scheduled shift without the HM/SL creating an exception in the Hub Portal.
Rider/Ops Associate punch in early
Tablet/Flunch → Login → Enter Badge Number → [NEW] Error Message Appears; 2-60 min earlier see 'Pending Approval' or 60+ min earlier see ‘Try later'
HM/SL create exception see screenshot (punches 2-60 min earlier only)
Hub Portal → WF → Rider details → [NEW] Button appears 'Allow early punch in' → [NEW] Pop Up 'Select a reason for the early punch in' → Allow
Key benefits
Reduce unjustified early minutes punched in
References
ℹ️ NL Hub Wiki
⚠️ Issues via #tech_hub_service
[INFO] Rider Idle Time & Temp Offline Threshold - Live Thu 11 May
What's changed
Riders have 30 sec to accept a trip. Why? 99% riders accept/decline orders within 30 seconds.
Riders that don't accept or decline trips have 1 min idle time before a new trip is offered.
Riders will be set offline if 2 consecutive trips are expired/declined (status in the hub portal shown as "back soon"). Why? 95% of riders accept orders by the 2nd offer.
📲 Workforce App →After 30 sec trip expired/declined →Rider 1 min idle time → if 2 trips are expired/declined → Rider set temp. offline
🎗️Riders can only go back online by punching in again via the hub tablet (Flunch).
Key benefits
Reducing total acceptance time, order fulfillment time & increase UTR.
References
ℹ️ See AutoAssign for Riders - NL HubWiki
⚠️ Report issues via #tech_hub_service
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
Note: there is always a bonus or incentive program live in every hub.
[INFO] Introducing: Inactive Riders Tracker 🎉
We are happy to introduce a new Google Sheet Dashboard that tracks the employees who are churning (i.e. who are on a decreasing trend, work-wise and availability-wise). Every Tuesday morning, an updated version of this dashboard will be uploaded to your respective NL Looker Sendouts Google Drive folder under the name [hub name] – Inactive Riders Tracker.
The objective of this dashboard is to enable you to contact the employees who we believe are disengaging from Flink. These employees are decreasing in engagement, and we want to give you the ability to reach out to them and bring them back to your hub. Besides contact information for each employee, the dashboard provides you with information on why these riders are churning, which will help you be more efficient during your discussion with them, and a priority score, which serves as an indication of who to contact first depending on how strong the decreasing trend is. The dashboard is split into 2 sections: employees who have been inactive for less than 10 days, and employees who have been inactive between 10 and 28 days. We hope that this will be of particular use to keep your workforce engaged and working!
[ACTION NEEDED] – Reach out to riders that are decreasing frequency to understand if we can do something on our side to revert this trend ❗
Supply Chain Updates
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[INFO] Lekkerland rolcontainer emballage in weekly comparison report
From this week onwards we will share the Lekkerland rollcontainer emballage information in the weekly comparison report
Be aware there is a 1 week delay in the data
We have seen an increase in roll containers for the last few weeks. Please count the incoming and outgoing roll containers and only sign-off the Lekkerland proof of delivery if the information is correct