Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[INFO] Service & Troubleshooting update
Following the rollout of the new service & troubleshooting system here are some points where we would like to keep improving.
As you will have noticed, we are giving you the opportunity to tell us the level of priority of your issue. Please use it wisely. For "urgent", meaning that you cannot operate - so the hub needs to close or cannot be opened.
After an issue is solved, you will receive an automatic email to fill in a satisfaction survey. Those results are highly valuable to us. Please fill it in.
You might have noticed that there is a “Done?” button. Once the work is done, don't hesitate to push it to let us know that the issue is solved.
[ACTION] CCS Reporting & checklist
As recently communicated, the process for reporting issues/feedback/order with CCS changed. Please always use the workflow in the #nl_hub-managers to report these.
In addition to that, there now is a form with a checklist that both the Shift Lead and cleaner need to sign off after each visit. Find it here
Commercial / Assortment
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[INFO] This week's deals:
Beyond Meat
Johma
Paturain / Chavroux
Daily chef pizza
Oatly
Fish Tales
Moyee
Ben & Jerry
Napoleon
Two Chefs / Oedipus / Lowlander
Taksi / Dubbelfriss / Appelsientje
Benditas
Apple Bandit
Heineken 12st
Witte Reus / Vanish / Finish
[INFO] Dumpert Mok Give-Away
From 26 April till 7th of May we will have a give away, for a dumpert Mok. This SKU (104400017) is a digital product. So no need to add it to the shopping bag.
Hub Ops / New Processes
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[REMINDER] Your Feedback on Tech Hub Support
As announced last week, please take about 5 min to fill in the survey by Thu 4 May.
With your feedback, we'd like to improve your experience with reporting technical issues.
[INFO] Park Deliveries - Updated Meeting Points
Last year we launched a new function where customers can place an order without using an address. You can recognise these outdoor deliveries by the green tag on the hub portal and on each delivery screen in the rider app. For this, Wisse van Mosel had set up new delivery areas, where there are different spots defined where customers can actually place the orders. These spots have been updated again, now including park areas.
Please inform and remind your riders to check for this green tag in the rider app and to keep an eye on the customer notes in case they have an outdoor delivery.
Please reach out to Wisse van Mosel if you have any feedback on the delivery areas.
Delistings & Shelf Changes
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[ACTION] Delistings Today
Following our monthly listing/delisting process, we have a round of delistings today.
Please find the list with all delisted products here.
Tonight, after closure, please remove all these products from their shelves and book them out as expired or TGTG.
[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[ACTION / REMINDER] Turn on the last toploader freezer
As a reminder, please turn on the last toploader freezer. Already 2 products should be allocated here, though more will come in shortly.
Procurement / Fleet Updates
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[ACTION] Bike Spacers
What's changed
Hubs with Rad Runner bikes will receive equipment called "spacer", that they can install between the bike frame and box. This is a temporary solution to ease re-installing saddlebags after they're removed for repair.
Key benefits
Easier/faster to apply zip-ties when re-installing saddlebags, as there is more space to see and use holes.
Actions & deadlines
Shift Leads to receive packages and ask riders to install spacers during down time (approx. 10 min per bike)
Hub Manager to ensure all bikes have spacers installed
References
ℹ️ Re-ordering via Coupa
⚠️ Report issues/feedback via #temp-rider-equipment-feedbacks
[ACTION] Hairnets and Hygiene spray
What's changed
Wearing a bike helmet is mandatory as of 01.05.2023. Please order hairnets and hygiene spray on Coupa so it's hygienic for all riders to share the helmets.
Actions & deadlines
Hub Manager to ensure stock is maintained for above mentioned Items.
References
ℹ️ Re-ordering via Coupa
ℹ️ Article overview link
ℹ️ Good to know:
Flächendesinfektionsmittel - Surface Disinfectant
Haarnetz weiß - Hairnets
Rider Ops
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[Action] Employee of the Month
The Employee of the Month program has been launched.
Please be aware of the following:
02/5 - You received the overview (Looker) based on the set criteria and hereby the Google Form.
05/5 - Deadline to fill out Google form before 12:00.
08/5 - HQ to send email to winners + order winner’s t-shirt (T-Shirts are not available for ordering via Coupa yet, we will inform you once the t-shirts are available and ready to order!)
15/5 - Deadline to finish Wall of Fame in your hub
Before end of the Month - organize a celebration moment + update Wall of Fame with a picture of Employee of the Month.
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
Note: there is always a bonus or incentive program live in every hub.
[INFO] Prevent early punch-in (Pilot)
All hubs will see a new button in the Hub Portal to allow early punch-in. Employees will be blocked from punching in too early for a shift unless the HM/SL creates an exception for an employee.
Please ignore the button for now, since it is not live yet. Only in a few hubs this feature will be tested until next week's full country rollout on Tuesday 09 May.
For more information will follow in next week’s newsletter.