Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
HR & Payroll
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[ACTION] Engagement Survey
Two more days to complete the Engagement Survey! On Wednesday, Feb. 22, you received an email about the engagement survey for Q1. We appreciate your input, so don't forget to take the survey (click here) and share your feedback with us.
[INFO] YourCampus live for Riders/Pickers!
YourCampus: access to exclusive Perks
We hope that you are enjoying the YourCampus platform and are making full use of the Perks and Benefits in the app!
We care about your wellbeing and happiness and we want to contribute to this in different ways. That includes how we compensate you for your contribution to the company. We use YourCampus so we can offer you attractive company benefits in a flexible way.
YourCampus is a mobile platform on which you will have access to a large set of ‘Perks’, which are exclusive discounts (e.g. on Zalando and Apple), so the app can help you save money on both your regular expenses as well as on nice to haves. The offers are selected with care and are exclusive to YourCampus users, plus new benefits are added on a regular basis.
Getting started with YourCampus
When you start at Flink, you will be registered with YourCampus. After you’ve been registered, you will receive an introductory email from the YourCampus team. The following data will be shared with YourCampus:
First Name
Last Name
Birthday
Work email address
For more details on how the app works, you can check out this Getting Started article, which contains an introduction video as well. To uplift the usage of YourCampus amongst Riders and Ops Associates we've send out posters for in the Hub. We kindly ask you to hang these up around the Hub.
With the go live for Riders/Pickers every Flinker has access to the YourCampus platform! As Flink encourages everyone to make use of this amazing platform!
Posters
To uplift the usage of YourCampus amongst Riders and Ops Associates we've sent out posters for the Hub. We kindly ask you to hang these up around the Hub.
With the go-live for Riders/Ops Associates, every Flinker has access to the YourCampus platform! As Flink encourages everyone to make use of this amazing platform!
If you have any questions for the YourCampus team, you can reach out to [email protected].
Hub Ops / New Processes
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[INFO] HubOne - Stock validation in the Stock Correction flow
You can now see the current stock level display on the 'product card' of the stock correction list in HubOne.
Stock 'flag' when using the search in stock correction (stock/no stock)
Current stock level displayed on the 'product card'
Confirm/edit button on the product card on the list
🙋 Please report your feedback or issues in #temp-hubonechecks-feedbacks
ℹ️ More about HubOne here
[INFO] Hub Alert - Wrong Delivery via Missing SKU
The delivery issue type “wrong delivery” was removed, to make reporting tickets easier and faster for you. If you suspect a wrong delivery you report it via Missing SKU from now on.
ℹ️ More about Hub Alert here
Delistings & Shelf Changes
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[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
[INFO] No Shelf Changes this week
Due to circumstances there are no shelf changes this week.
Learning & Development
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[ACTION] Complete HOM (Hub Operational Model) Quiz - Deadline 14 Mar
We are extending the deadline to finish the Hub Operational Model (HOM) Quiz by 1 week.
Can you please ensure staff complete the quiz by 14 Mar?
💡 Contact [email protected] for questions/feedback
⚠️ Report issues via the form here
ℹ️ More about Northpass here
Procurement / Fleet Updates
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[ACTION] Service issue reporting
When a mechanic does not show up in the hub, or leaves too many bikes un-repaired, please fill out the new workflow in the procurement-fleet-updates slack channel.
Start a workflow in the #procurement-fleet-updates slack channel (same way as you start it for an emergency hub closure)
Fill out your hub
Choose one of the issues
Explain as much in detail as possible what is your problem
The output is directly shared with Cycle, so please explain it very clearly.
You receive a copy of your reported issue on your slack by Slackbot.
An overview of the issues reported can be found on this sheet. Cycle can comment on the issue and will be visible in the sheet, so please keep an eye out after you reported the issue.
[INFO] Cycle service schedule
We created one form to combine the service schedule with the overview of reported issues. We will delete the previous service schedule sheet. You can find the new service schedule in the same sheet as the issue reporting here.
Swapfiets hubs:
The remaining Swapfiets hubs will change to Cycle in the coming weeks, so please already save this sheet to your hub PC and share the new workflow to all SL. We will send this info again once you changed to Cycle bikes.
(NL_ARN_OOST, NL_BRE_CENT, NL_BRE_OOST, NL_CAP_NOOR, NL_DEL_CENT, NL_GRO_CENT, NL_GRO_NOOR, NL_LEE_CENT, NL_LEI_ZUID, NL_MAA_OOST and NL_TIL_WEST)
[INFO] Stolen bikes
If a bike is stolen, please fill out this form, which you can also find in the "Submit a request" here on Zendesk. This form requires a police report already, so you don't need to contact (mail/slack) Robin Hekelaar anymore.
ℹ️ More about Fleet Management here.
Rider Ops
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[INFO] Workforce Newsletter
Please find the Workforce newsletters here.
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
[INFO] Refer a Friend
Did you already know that Refer a Friend an easy way is to get new riders on your team? It’s an easy win for acquisition, the riders (will earn money), and building a community of passionate riders.
Here’s how it works:
Riders can share their personalized referral link (found in the Rider App - on the bottom left dropdown menu "invite friends") with any of their friends and any other great future Flinker they know.
Once they’ve completed a full month with Flink and worked at least 5 shifts with 0 no-shows, they will receive 150€ (gross), and their friend will receive a 50€ (gross) bonus in the next salary.