As from 1 March we are kicking off with our new cleaning partner CCS. All locations will receive cleaning equipment this week. Cleaning will happen twice per week for all locations.
Find all the information on notion/ zendesk from 1 March onward.

Issues with cleaning should be reported by the Hub manager making use of the QR code.

Any questions can be directed to [email protected]

Shift Leads now have a 4-weekly Payroll as communicated before, they will receive their salary for period 2 (30 January 2023 until 26 February 2023) on Friday 3 February 2023. Please see below for the planning of pay out dates for the 4-weekly payroll.

As of 1 January 2023 we have moved into the new Payroll system, SAP SF (which is also our HR system. Your payslip from January and onwards will be added to your current SAP account. You can find your first payslip via your home page in SAP SF. In the left bottom corner you see a heading called “Organizational Updates” with a title “Payslips” below. If you click on “view details” there’s an overview of your payslips for the year 2023.

This means you will no longer receive your salary slips via our previous payroll system called Loket. Consequently, your annual statement for 2022 will be provided through Loket up and until the end of May 2023. Please make sure to download your statement before that deadline, after that your Loket account will be closed.

Hub Managers can now log-in to HubOne with their Quinyx ID

Please make sure to always log-in with your own Quinyx ID when you perform any action in HubOne. Don't use Shift Leads or other staff's IDs anymore!

ℹ️ Check out more about Quinyx here and HubOne here.

Login into Zendesk - you'll either receive an email or click on "forgot password".

Zendesk is our new knowledge platform and has replaced Notion. Zendesk has an advanced search bar which will help you find what you need faster!

You'll still be able to access Notion until 16 March. There will be a banner directing people to the pages in Zendesk starting from Tue 28 Feb.

⚠️ Report issues via #zendesk_hubwiki_support

🙋 Requests via #hub-wiki-update-requests (replacing notion_update_requests)

ℹ️ Click here for more information

New feature in Hub One app, where Ops Ass. input delivery times of goods before inbounding.

By tracking time of delivery arrivals, we can plan staff and checks more accurately in order to ease peak times in hubs.

One Pager here.

⚠️ Report issues via Slack #tech_hub_service

🙋 Report feedback via Slack #temp-hubone-inbound-feedback

ℹ️ For more information on the Receiving process click here.

In the hub portal you can now switch between hubs by going to the settings in the lower left corner. You no longer need to log out anymore.

Only shift leads and hub managers who have multiple hubs in their permissions can switch. Otherwise they should only be seeing their own hub.
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ℹ️ See more about the Hub Portal here.

Following our monthly listing/delisting process we have a bigger round of delistings today.

Please find the here list with all products to be delisted or via the button above.

Please remove all these products from their shelves tonight after closure and book them out as expired or TGTG if possible.
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ℹ️ See more about delistings here and TGTG here.

Tonight after closure we have some shelf changes based on your feedback and to optimize some more overcrowded shelves.

Please find the list with shelf changes for your hub here or via the button above.

Please move the products to their new shelves tonight after closure or tomorrow before opening!
Changes will be made in the system over night.

Start a workflow in the #procurement-fleet-updates slack channel (same way as you start it for an emergency hub closure)

Fill out your hub

Choose one of the issues

Explain as much in detail as possible what is your problem

The output is directly shared with Cycle, so please explain very clearly.

You receive a copy of your reported issue on your slack by Slackbot.

An overview of the issues reported can be found in this sheet. Cycle can comment on the issue and will be visible in the sheet, so please keep an eye out after you reported the issue.

We created one form to combine the service schedule with the overview of reported issues. We will delete the previous service schedule sheet. You can find the new service schedule in the same sheet as the issue reporting; here

The remaining Swapfiets hubs will change to Cycle in the coming weeks, so please already save this sheet to your hub PC and share the new workflow to all SL. We will send this info again once you changed to Cycle bikes.

(NL_ARN_OOST, NL_BRE_CENT, NL_BRE_OOST, NL_CAP_NOOR, NL_DEL_CENT, NL_GRO_CENT, NL_GRO_NOOR, NL_LEE_CENT, NL_LEI_ZUID, NL_MAA_OOST and NL_TIL_WEST)

If a bike is stolen, please fill out this form. This form required a police report already, so you don't need to contact (mail/slack) Robin Hekelaar anymore.

Please order new Flink branded helmets on Coupa asap!

In this sheet you can see how many we suggest you order per size.

ℹ️ See more about fleet management here and bike and rider equipment maintenance here.

A new-joiner will still be able to book their Onboarding Shift in Quinyx and will still be able to punch in and out using Flunch

However, after punching in, they will not appear Online in the Rider App and will therefore not be able to deliver orders

To ensure that the Onboarding Shift is only used for strict onboarding and learning purposes (as described above)

To ensure maximum visibility on worked hours and maximum forecasting/planning accuracy

An onboarding shift must last max. 3 hours

It must only be used for a person's 1st shift and only for training purposes

After the 1st shift, hub employees should be assigned to rider and/or ops associate shifts only, even during Probation Period.

The main goal of Onboarding Shifts is to share with our new joiners all information they need to perform their job, helping them to go through systems, apps and trainings they'll use while working at Flink and, most importantly, welcoming them in the best way possible! Let's guarantee we make the most out of it. Via this link you can find the necessary resources on how to provide the best onboarding experience.

ℹ️ See more about onboardings here and Punch-Online here.

In the past weeks, we've noticed that hubs are outbounding the underneath bakery products at least 1 day too early. These products have a BBD on the label and should not be outbounded as a 1 day shelf life bakery product.