Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[ACTION] Sign up to new BHV dates live!
We have 6 new BHV dates set! Please book your spot ASAP.
Please use the BHV Round 4 sheet to sign up.
21 Sep. in Zoetermeer (🇳🇱 Dutch) --> Deadline Fri 8 Sep
3 Oct. in Zoetermeer (🇬🇧 English)
5 Oct. in Eindhoven (🇳🇱 Dutch)
19 Oct. in Eindhoven (🇬🇧 English)
25 Oct. in Zoetermeer (🇬🇧 English)
7 Nov. in Eindhoven (🇳🇱 Dutch)
Each BHV training consists out of 2 parts;
E-learning which should be completed before the training online
Physical training
🙋♀️ Please contact [email protected] if you have not received your e-learning 5 days prior to your training date.
ℹ️ Note: we always need to have at least 1 BHV’er with each shift and all our Shift leads and Hub managers need to complete this training.
[ACTION] Check hub audit results
Please check the latest hub audit scores for your hub here Q2 & Q3 audit results NL. These audits help your team identify improvement points to be compliant with health and safety regulations.
ℹ️ See HubWiki for more information
🙋♀️ For questions please contact [email protected]
[ACTION] Use CCS cleaning NEW ticket system!
In efforts to get the cleaning up to standard in all locations we have created an integrated system with CCS.
Going forward please use this link CCS support ticket system for feedback or additional cleaning requests. The slack workflow will be deactivated and can no longer be used to create tickets.
Always remember to sign off with the CCS cleaner after each cleaning CCS online check form. This link is on your daily check sheet as well.
ℹ️ See HubWiki for more information
[INFO] Escape and rescue plans
All our locations are bound to health and safety regulations. Each location therefore also needs to have an updated evacuation plan present at the Shift leaders desk in both English and Dutch. This should always be accessible and easy to find for everyone in the hub.
Furthermore all locations are also legally obligated to have 2 x emergency floor plans set up on the work floor.
ℹ️ See HubWiki Evacuation plans NL
ℹ️ See HubWiki Emergency floor plans
🙋♀️ For any questions or information please contact [email protected]
HR & Payroll
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[ACTION] Kick-off Mid-Year Review Cycle!
As part of the Mid Year review process, Monday September 4th we are kicking off the Mid Year review process for Hub Managers and Shift Leads. The timelines for both processes are the same. One important difference comparing to the last review cycle is that the Hub Manager review cycle will now be done via Leapsome, all communication for this process will be via Leapsome as well. The review cycle for the Shift Leads will still be done via Qualtrics. All Hub managers will receive a link to Qualtrics via their email to fill in the Line Manager feedback.
The objective of the review is to ensure that all Flinkers receive feedback on their performance, become aware of potential development areas and - as a result - are equipped to progress in their careers.
ℹ️ Please find here the link to the Mid-Year review guide on Zendesk with the info to guide you in the review process.
Equipment Updates
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[INFO] Stolen Bike reporting process changes
The stolen bike reporting process has been changed to make it easier for the hubs to report if any bike is lost or stolen. The process can be completed by the SL or HM.
The hubs will only need to follow the 2 steps listed below:1 - Create a zendesk ticket by using the submit a request form and fill in all the necessary details.
2 - Change the status of the missing bike to stolen.
Note: No need to create/submit the police report
ℹ️ For more information, please check the HubWiki Stolen bike/battery/keys process
[INFO] Weekly mandatory Bike/battery check reminders
To be compliant with the weekly bike/battery checks, all users in NL that log into HubOne on Tuesdays between 06:00 - 08:00 will receive a checklist pop up message to remind the staff of the pending task. The link to the Bike/battery checks have also been added. Please refer to below pictures for reference:
Once the tasks have been completed, the responses will be saved and shared with the Hub Manager.
You can always retrieve messages sent via HubOne by going to your name at the top right and clicking on inbox.
ℹ️ More information about Fleet Check in HubWiki
Hub Ops / New Processes
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[INFO] We are using your feedback 🤓
In July we introduced a single feedback form to collect your input on tools you use. We just want to say thank you to all of you for providing all this valuable input. 🎉
We received feedback about:
Inbound-Checker
Hub Portal
Workforce app
HubOne App
and more….
We are now working on incorporating your ideas into our upcoming initiatives for the next quarter. Stay tuned as your idea may be the next to be introduced!
ℹ️ Please continue to give feedback via the form in the HubWiki. You can also always find the form pinned in the top of the channel nl_all-hub-staff.
Commercial / Assortment
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[INFO] BE-KIND sampling W37
This weekend (M-hubs) will receive a big stock of 104550066 - BE-KIND Protein Double Dark Chocolate 50g. These will be sold in W37 for 0.01eu cent as a sample.
Max cap of 1 per order and will be live till stocks last.
Customer Service
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[INFO] Employee orders promotion items
Important note: with regard to any promotion, the number of orders an employee can place is limited to 3. If for any given promotion that is not automatically blocked in the app, please make sure by checking that no employee orders more than 3 times for the same promotion.
ℹ️ More information in HubWiki here
Delistings & Shelf Changes
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[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
[INFO] No Shelf Changes this week
There are no shelf changes this week.