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Newsletter - 08.08.2023

Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

  1. Property Management & QHS

  2. Commercial / Assortment

  3. HR & Payroll

  4. Hub Ops / New Processes

  5. Delistings & Shelf Changes

  6. Training

  7. Rider Ops

Property Management & QHS

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[INFO] RI&E and prevention employees

Flink has a Risk Indication and Evaluation (RI&E), which is available for everyone to consult at all times. Please request the latest version by contacting [email protected] when you require this. The information is also available on Zendesk RI&E

[ACTION] Fridge temperature update

Please ensure that your fridges are set to the correct temperatures.
Please see Zendesk Fridge temperatures

šŸ™‹ For questions, please contact Mariette Kraak.

Commercial / Assortment

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[ACTION] Brouwerij ā€˜t IJ - Fietsbel give away

Please inbound the Brouwerij ā€™t IJ Fietsbel (SKU 106000084) if youā€™ve received it. If not, your hub might not get them so thatā€™s not an issue, just inbound if you do have them.

NOTE: Customers may receive a Fietsbel for free if they put this in their order and if they buy 4 (!) Brouwerij ā€™t IJ bottles. It is possible for the customer to add the Fietsbel without buying 4 bottles so please check the order before putting the Fietsbel in.

For questions please contact Linde Vrijhof

HR & Payroll

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[INFO] YourCampus: 15 Eur per month for you as Shift Lead!

YourCampus is an online platform which provides you the opportunity to create your own benefits package!

Where can I spend my budget on?

Several Health, Mobility, Learning, Finance, and Lifestyle related benefits for example:

  • Flink

  • Your local Gym (check out the benefits Bedrijfsfitness NL & Basic Fit)

  • Felyx

  • Uber

  • Vitaminstore

I canā€™t log on to the appā€¦

You can log on to the app via your GoFlink email address. If you haven't done this yet, please try again via this link!

Note: If you don't have access to your GoFlink email address, please insert an IT ticket via this link or reach out in the slack group #locked-okta-account

If you have any further questions regarding access to the app for the YourCampus team, you can reach out to: [email protected]

Hub Ops / New Processes

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[INFO] UTR Definition

With the increase of cross-staffing between Rider and Ops Associates, the definitions of those have also been updated:

  • Ops Associate Operational UTR: # Orders (incl. Click & Collect and External Orders) / (# Punched Ops Associate Hours + # Rider Hub One Tasks Hours).

  • Rider Operational UTR: # Orders (excl. Click & Collect and External Orders) / (# Punched Rider Hours (incl. Onboarding) - # Rider Hub One Tasks Hours)

[INFO] New feature in HubOne: scan & tap picking - Live Wed 09 Aug

With the new ā€˜scan & tap pickingā€™ feature in HubOne, you no longer need to scan the same SKU multiple times during picking. After scanning the SKU once, if there is more of that same SKU, HubOne will ask you to tap to confirm the amount ordered. This will help improve picking time.

References

[ACTION] Fix any damaged S-containers

We are asking hubs to remind staff to use small containers. By using S-containers we maximize space on the bike and allow for stacking which means increased utilization rate.

Due to limited stock of new S-containers, focus should first be on repairing the current (broken) ones!

Please check S-containers and order the parts needed to repair via the links below:

[INFO] Refresher on Average waiting for picker time šŸ›’ā±ļø

As one of our main KPIs this month is improving the waiting for picker time, weā€™d like to refresh your memory.

What is the ā€˜AVG Waiting for Picker Timeā€™:

It is the average time needed to accept an order on the Zebra that is ā€œReady to pickā€.

  • The ā€˜waiting for pickerā€™ clock starts counting when a zebra starts ringing (ā€˜Ready to pickā€™ ).

  • The waiting for picker clock stops counting once the order is accepted by an ops associate (ā€˜Pickingā€™).

  • šŸšØ Orders can only be stacked once the ops associate confirms picking is done (ā€˜Ready to deliverā€™).

What influences ā€˜AVG Waiting for Picker Timeā€:

  • Ops Associates No-Shows

  • No focus on Ready to pick

  • Insufficient Ops Associates planned

  • Many orders in Ready to Pick

By prioritizing picking, your hub can:

  1. Increase stacking (orders only get stacked when picked)

  2. Reduce avg. delivery time

  3. Increase utilization rate (due to more stacking & less rides)

References

[INFO] New design change in Workforce app - Rider Mode

In the Workforce app, the ā€˜Available tripsā€™ section is now called the "Rider Mode". This includes a fixed navigation bar at the bottom, where riders have access to the most important information at any time during their shift.

Home ā†’ to start next trip

Vehicles ā†’ to assign a bike

Stats ā†’ to check trip history and more

Tips ā†’ to check how much tip customers have given

References

Delistings & Shelf Changes

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[INFO] No Delistings this week

  • Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Adrien Tassan.

[INFO] No Shelf Changes this week

  • Due to circumstances there are no shelf changes this week.

Training

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[ACTION] Training Completion

Please check your Hubā€™s training completion here.

Is your hub still below 95% Completion %? Use the tips below to increase your completion %:

  • Open the Completion list w/ Dropdown to indicate who hasn't completed the Rider and Ops Associate Onboarding course (Riders/OAs).

  • Use/print the Flink Academy Handout for easy and quick access to the Onboarding course.

  • Find the Northpass course links below to send directly to a staff member.

  1. Rider and Ops Associate Onboarding - NL (ENG) (Rider / Ops Ass / SL)

  2. Rider and Ops Associate Onboarding - NL (NLD) (Rider / Ops Ass / SL)

KPIs Order - Global (ENG) (SL)

Rider Ops

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[INFO] Bonus schemes & Incentives

  • Please find the Power Shifts Campaign here.

[ACTION] Sick Leave Requests

  • As of 01-08-2023, Sick Leave requests will be picked up by the Sick Leave Script in Quinyx, which will provide the correct logging of the request (Sick Day/Wait Day). The output of this Bot will be processed by the Rider Support Team the next day, to ensure the correct shift type is displayed in Quinyx.

  • For this to be successful, we need you to not process any sick leave requests in Quinyx that are put in. Please inform your Shift Leads about this as well, and instruct them to just take the call of the employee and not touch the request in Quinyx.

  • Riders have to put in a sick leave request for the entire day and call the hub. It is important to have them put in a request for the entire day.

  • If an employee falls ill during a shift, please have this processed manually by yourself or your Shift lead.

[ACTION] Quinyx Time Trackers

  • As of 07-08-2023 all holiday time trackers for all agreements have been corrected, displaying a distinction between statutory and non-statutory holiday balance.

  • Note that from now on employees are unable to take more holiday hours than they have accrued, read the one pager below for more details.

  • To ensure that the trackers keep being accurate please read the One Pager below on how to properly log Holidays.

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