Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Commercial / Assortment
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[INFO] Affiliprint Flyers (Not all hubs) - Delivery 26th of July
In the file below you can find which hubs will receive the flyers from Affiliprint. Orders will be delivered on 26 July. Hubs that will receive the flyers, you will receive 3 carton boxes filled with 3637 flyers.
File here
Please check the checkbox if you have received the flyers!!!
Add the flyer to every order till stock lasts.
[UPDATE] Bundles in Hub Portal
In the past few weeks, we started testing with Bundles. After gathering feedback, we would like to give you an update on the articles that are live with a bundle and how this will look in the HubPortal.
ℹ️ More information on Bundles here.
SKU’s:
HubPortal view:
PRODUCT NAME WILL BE UPDATED TO:
Eg. Coca Cola Zero 4x 33cl (brand name, product name, number of products, gr / L / pcs)
Hub Ops / New Processes
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[INFO] Flink Company Calendar
We hereby introduce the new Flink Company Calendar. We aim to create more visibility on yearly recurring and newly implemented projects across all ops-related HQ departments and the hubs.
What’s changed?
The calendar will create transparency on all relevant topics across Flink. All ops-related HQ departments have their own section to communicate the important topics that they’re working on.
Process
Each Friday the promotion articles (SKUs) will be added in Row 41
End of each month, the new listings for that month will be added in Row 42
You’ll find the link in the bookmarks in #nl_all-hub-staff channel
[UPDATE] Mystery Shoppers
Since April this year, Riders can expect to be checked by a ‘Mystery Shopper’ when the order contains alcohol.
What’s changed?
Mystery Shoppers can now return the purchased alcoholic items to the hubs.
Process
Mystery Shoppers are instructed to bring the following return form for the hub to sign.
The SL/HM can inform the CS/Hub channel that the products have been returned.
If there are also Non-alcoholic products in the order, those can still be checked and if necessary be booked in again and products expired can be thrown away at the hub.
ℹ️ More information on Mystery Shoppers here.
[REMINDER] Inbound Checker Compliance
Please make sure to (re-)instruct all HMs/SLs on using the Inbound Checker. Please find all information below:
Why is it important to use the Inbound Checker?
It helps you to improve inbound accuracy, inventory levels, pre-order issues
It also helps our Supply Chain Team to better match inbound data with delivery slips, better forecasting and waste reduction.
How does the Inbound Checker work again?
In the sheet, you see current differences from the number of items we expected to be delivered today and what your Hub inbounded so far.
Use the drop-down menu (column I) to select a deviation reason.
🚨 Keep in mind to check the Inbound Checker after you’ve inbounded all products from that specific product category (eg. check all frozen items after booking in all frozen items)
Outbound during Inbounding
Make sure to always outbound newly delivery products (when damaged or expired) during inbounding, so these products won’t show up in the Inbound Checker
Please (re-)visit the 100% Inbound Inventory Booking page to find out how the swiping process works in Hub One
Your hub’s Inbound Checker:
🙋 For any issues, please write a message in #nl_all-hub-staff
Delistings & Shelf Changes
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[ACTION] Delistings Today
Following our monthly listing/delisting process, we have a round of delistings today.
Please find the list with all delisted products here.
Tonight, after closure, please remove all these products from their shelves and book them out as expired or TGTG.
[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
Training
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[ACTION] HOM Quiz Q2 - deadline extended to Friday 28.07
We have extended the deadline to complete the HOM Quiz Q2 to Friday 28.07. We haven’t gotten enough responses and therefore had to extend the deadline.
Completing the HOM Quiz Q2 will help us better understand where we can support you in process development and learning.
We need your support to improve completion rates. Below you can see the current completion status.
ℹ️ Click here to start the HOM Quiz Q2 now in ENG!
⚠️ For any login issues, please fill in the form here.
Marketing Activities Updates
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[ACTION] NEW CUSTOMER FOLDER
This week new customer folders arrive at ALL HUBS which need to be added to all new customer orders from now on. Other, leftover new customer material can be shelved for now.
Please check your hub name if you have received the folders
Use this document: New Customer Folder
Rider Ops
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[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign here.
[ACTION] Order Employee of the Month Boxes
All Hub Managers are able to order the EOTM box online through Coupa. Please do so for all past winners including winners of July.
Pay attention to order the correct sizes.