Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[INFO] CCS - Cleaning Services
There is no fixed minimum time that CCS must be at the hub. Make sure that they work according to the Work roster
If there are deviations please make a report via CCS QR Code link
By Wednesday all hubs should have had their first cleaning, if this did not happen, please report it via CCS QR Code link
The following hubs should have 3 x cleanings per week:
AMS_DIEM
ROT_VEER
BRE_CENT
DHA_SCHE
AME_CENT
ENS_CENT
References
ℹ️ More information on the CCS Cleaning Services here
🙋 For questions please reach out to [email protected]
⚠️ Please report any issues via the CCS QR Code link directly to CCS.
HR & Payroll
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[INFO] New pension arrangement per 24 April for SL and 1 May for Hub Managers
E-commerce has now become a fully-fledged sector in the Netherlands. Working in e-commerce is not the same as working in a supermarket. The mandatory participation in the supermarket employee pension does not suit your E-commerce job. By continuing your employment with Flink 2 B.V., you can have a pension scheme that suits E-commerce. All other employment conditions will remain the same!
What’s changed
The basis for the pension at Flink 2 B.V. is that the expected pension is at least the same as the BPFL. This is assessed individually for everyone and can be found as of the 5th April in your SAP SF account. Although you can accrue the same pension, the premium for the new pension scheme at ASR Pension Fund is lower. This may reduce your personal contribution and, in turn, increase your net pay.
Actions and Deadlines
As an employee, you now have the choice between staying with the old BPFL pension scheme or switching to the new ASR pension with Flink 2 B.V.
If you decide to transfer, you can do so as of 24 April as a Shift Lead and per 1 May as a Hub Manager.
Please note, when your contract is renewed, you will automatically transfer to ASR's new pension for Flink B.V. 2.
References
General information Letter via your GoFlink email
FAQ on Hub Wiki NL
Personal information letter on SAP SF
Online information sessions on April 12 at 11 AM and April 13 at 4 PM. Invite to follow in your GoFlink email
You can see exactly what the pension scheme entails by visiting www.pensioenbijflinkASR.nl. The PIN is Flink340.
[INFO] Salary Increase E-commerce CLA
As agreed upon in the E-Commerce CLA, salary scales will be increased yearly with 3% in May up until May 2024. On 31 March 2023, you have been informed by email about the salary increases that take place as of 24 April 2023 for Shift Leads and 1 May 2023 for Hub Managers.
Shift Leads who transitioned from the old Levensmiddelen CLA to the E-Commerce CLA on the 1st of March 2022 were placed directly in scale 5 already taking the 3% salary increase of May 2023 into account. This means since March 2022 the 3% salary increase is already implemented in the salary. The gross salary of €14,79 per hour, excluding holiday pay will remain the same until the 1st of May 2024.
References
ℹ️ Please make sure you read the email you have received on your GoFlink email carefully. If there are any questions do not hesitate to contact us via the ticketing system.
Hub Ops / New Processes
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[INFO] Inventory Flow - Fresh / Expensive / Low Stock Checks - Live Wed 05 Apr
What's changed
Frequency and logic of when checks are triggered.
HubOne --> Inventory Tab --> Stock checks:
Low Stock Checks; now 1 time per day at 15:00 (based on avg. daily sales), instead of throughout the day.
Extra Checks (theft prevention); Now 2-3 times per week instead of twice a day.
HubOne --> Inventory Tab –> Fresh Check; Now only certain fruits & vegetables (based on avg. duration of freshness) are required to be checked once per day, instead of all produce.
Fresh Check will be removed from Flowtify.
Key Benefits
Less work! (when the checks are being triggered has been changed, requiring less checks)
Less waste! (product specific checks are being triggered and shorter guidelines introduced resulting in less waste)
Actions and Deadlines
OAs to complete urgent checks at the top of the list immediately, top priority checks on the same day and low priority when there is time
References
🙋 Give Feedback via #temp-hubonechecks-feedbacks
⚠️ Report Issues via #tech_hub_service
[INFO] Mystery Shopper / NIX18
What’s changed
From April onwards Riders can expect to be checked by a ‘Mystery Shopper’ when the order contains tobacco / alcohol.
Please note: the Age Verification feature in Workforce App will added after 11 Apr
Actions and Deadlines
Please hang Hub Poster on a designated wall in the hub for Riders & Ops Ass.
This is sent by post, please check for it in the hub.
References
ℹ️ 🇳🇱Hub Wiki - Alcohol & Cigarettes deliveries (see section 'Mystery Shoppers')
ℹ️ Please find the Kick-off slides from Mon 03 Apr here
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.
References
⚠️ In case of any issues, please contact Daan den Bieman.
Learning & Development
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[INFO] 10th Department Marketplace - Fri 14 Apr
The upcoming Department Marketplace is planned for Fri 14 Apr!
In case you have missed it, please make sure to attend this edition as this is a mandatory onboarding event.
Please check your email for the invitation.
References
ℹ️ For more information see Learning & Development
🙋 For questions/invitation, please contact [email protected].
Procurement / Fleet Updates
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[INFO] Fleet Management - Damage Reporting
Damage Reporting through the Hub Dashboard section in Fleet Management is updated.
Double check all the Damage reports in the Morning looker sendout to ensure all bikes are reported correctly. Please find below the example:
References
ℹ️ For more information see Fleet Management
[ACTION] Order Summer Gear for Riders
Please encourage your riders to order the summer gear via the Workforce App.
References
ℹ️ For more information see Workforce App
Rider Ops
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[INFO / ACTION] External Riders - Temper Transition
What's changed
Since last week we started transitioning from two external providers to only one, that means we'll phase out YoungOnes in the upcoming weeks and Temper will be the only platform used for external riders moving forward.
Key Benefits
Main goal is to migrate 100% of our external riders hours to Temper until April 23rd.
To help with the transition, we'll host 3 training sessions for HMs/SLs this week, where the Temper team will walk you through main features on their platform and share some useful tips as well.
The training sessions will be:
5/Apr (Wednesday) at 10am
6/Apr (Thursday) at 4pm
7/Apr (Friday) at 11am
Invites will follow, please confirm your participation for the session that better suits your schedule.
With this transition we expect to better optimize our external riders costs and also improve the operational side, guaranteeing that external fleet management is as smooth as possible for everyone.
[INFO] Rider Acceptance Time Reduction - Live Wed 05 Apr
What's changed
In the Workforce App, once a rider is offered a trip, the rider will have 60 seconds to accept an order instead of 90 seconds.
Key Benefits
Faster customer deliveries do not jeopardize safety as the rider just needs to accept orders offered faster and does not need to deliver faster.
Actions and Deadlines
Shift Lead to continue to remind riders to turn on notifications so they don't miss orders.
Shift lead to remember that if the rider misses 4-10 trips, the rider will be put offline and the shift lead will need to put them back online via hub portal.
References
ℹ️ See screenshot here
ℹ️ 🇳🇱HubWiki (see section 'Auto-assign for Riders')
⚠️ Report Issues via #tech_hub_service
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
[INFO] Flink Football Tournament 2023!
You can sign up for the Flink Football Tournament here.