Welcome to the user guide for the Workforce App!
The Workforce App is the app that Riders use for their daily activities, including accepting and delivering orders, viewing their payslips, claiming gear, and more.
This guide provides Riders with an overview of all the features and instructions on how to use them, from setting up the app to starting your shift, making deliveries, changing and viewing their personal and payment info, their equipment, stats, and more.
Setting up the app
How to install the app
On your phone, access the App Store/Play Store.
Type in Flink workforce.
Select Install to install the app.
How to log in on the app
You will receive an email from Flink with your credentials. Copy/memorize the credentials.
Open the Workforce App.
Enter the credentials on the app.
Tap Login.
Starting your shift and accepting trips
How to punch in
See more here.
How to accept and start trips
Go to Home.
Select the trip offered to you.
In the New trip pop-up, select 'Accept trip' to claim it within the time window.
Important:
New trips are also offered via pop-up notifications on the app. You can tap on them and accept them there.
After accepting the trip, you see:
The customer’s order number.
Their name (if no container ID is available).
The IDs from the containers you need to take with you.
The number/shelves where the Ops Associates placed the containers.
Take the container(s) assigned to you and mount them on the bike.
Slide the toggle Slide to confirm.
The next screen shows you:
A map to navigate to the client's coordinates.
A sheet you can pull up to see:
The name and address of the customer.
The order number.
Any additional notes the customer has provided for the delivery.
The time you're taking to reach the customer:
Green: you're on time.
Orange: time is running out.
Red: you're running late.
Ride to the customer to deliver the order.
Important:
Here you can find out how to read customers' addresses and notes.
Delivery Process
How to lock/unlock your bike
If you have a Bluetooth lock:
Locking the bike
On the top-right corner, select the bike icon.
Important:
In the Home tab, the button is at the bottom.
Once in the bike's file, select Unlocked to lock the bike
The button changes to Locked.
Unlocking the bike
On the top-right corner, select the bike icon.
Once in the bike's file, select Locked to unlock the bike.
The button changes to Unlocked.
Important:
The slider may sometimes not change status or appear only as Unlocked.
You can still lock and unlock your bike as normal.
If your bike has a physical lock:
Lock or unlock the bike as per usual with a manual lock.
How to deliver an order
Read the full process here.
How to do an age check/ID check
Read the full process here.
How to see your trip history
On the top-left corner, go to the hamburger menu.
Select Trip history.
Select the week of your interest.
You can see all the trips you performed that week.
Changing your personal information
How to change your personal information
Read more here.
Accessing your contract and payment information
Contract information
Read more here.
Payment details
Read more here.
Payslips
Read more here.
Tips
Read more here.
Accessing your stats
How to access your stats
Performance stats
On the bottom menu, select Stats.
Or go to the Hamburger menu > Stats.
Choose a week from the past 3 months or the previous day.
Riders and O.A's can see their performance stats.
Compliance stats
On the same screen, choose a week from the past 3 months.
Scroll down to your compliance stats.
Stats shown
Riders' performance stats: deliveries per online hour, acceptance rate, average time at the customer, trips on-time compliance.
Riders' compliance stats: unexcused no-shows, pending no-shows, late shifts, availability per contracted hours.
Riders who take over Ops Associate tasks can also see the stats associated with that role. To do so:
Select the Rider button.
The screen automatically changes to your Ops Associate stats.
To return to the Rider stats, select the Ops Associate button.
Ops Associates' performance stats: picking time per item, post-delivery issue rate.
Ops Associates' compliance stats: unexcused no-shows, pending no-shows, late shifts, availability per contracted hours.
To learn more about the stats, click here.
Managing your equipment
How to order your equipment
Read more here.
How to claim your equipment
Read more here.
How to reject/re-order your equipment
Read more here.
Equipment deposit
Read more here.
How to get the equipment deposit back
Read more here.
FAQ and Invite Your Friends program
FAQ
On the top-left corner, go to the Hamburger menu.
Select My Account.
Select FAQ.
Log-in with your credentials.
You can see the Help Center.
Invite your friend's program
You can refer a friend and receive a financial reward for it. Learn more about it on this page:
On the top-left corner, go to the hamburger menu.
Select Invite friends.
Follow the instructions displayed.
