This page aims to how we understand and look at payslips.
Guidelines & Policies
1. Accessing Payslips:
Starting from mid-September 2023, all active employees have the privilege to view and download their payslips through the Workforce App.
Access to the Workforce App is exclusively granted to active employees. Inactive users will not have access to the app or their payslips.
It is crucial to verify the status of the ticket requester to ensure they are either an active or former employee.
Under no circumstances should payslips or any other sensitive information be shared with unregistered requesters.
2. Former Employee Payslip Requests:
This process should be followed when handling payslip requests from inactive employees (former employees who have resigned or been terminated):
Confirm the employee's inactive status by checking their employment information in SAP SuccessFactors (SF).
If a voluntary or involuntary termination workflow is pending in SF, login issues may still persist for ex-employees.
For payslip requests dated before April 2022, please check the following process.
Step by Step for Payslips Before April 2022:
For requests predating April 2022:
Verify the employee's hire date in SAP.
If the requester is not found in SAP, cross-reference Fountain to ascertain their employment status with Flink.
Once confirmed as a former employee, locate and retrieve the requested payslip from the designated folders in the T-2 Shared Drive.
First locate their expansion number from the monthly payroll file from that time period.
Find the bulk payslip file for each expansion and open it.
Then search with the employee ID and download the employee’s specific payslip pages.
Provide the payslip to the ex-employee accordingly.
Payslip Content and Understanding
Payslips are available in both German and English languages, with distribution based on the employee's language preference.
English Version:
German Version:
Detailed instructions on interpreting payslips can be found in the Help Center article.
Key terms translation:
"Feiertag" on the German payslip corresponds to "Holiday" on the English payslip.
"Urlaub" on the German payslip corresponds to "Vacation" on the English payslip.
Payslips are segmented into three main sections: Personal/Organizational Data, Wage Type, and Payments.
Personal/Organizational Data: All your payroll and job-relevant info
Wage Type: Details of worked hours calculation, social contributions, taxes, and other types of payment info
Payments: Actual paid amount, IBAN info,
Step-by-Step Payslip Retrieval Process
an ex-employee requests their payslip:
Capture the employee's email address.
Access SAP and locate the email address.
Navigate to the 'Compensation' tab and download the requested payslips.
If payslips are not found, investigate for potential issues such as multiple profiles or dates before April 2022.
Attach the payslips to the ticket, select the appropriate macro, and leave an internal note before resolving the ticket.
Active employees can retrieve their payslips through the following steps:
Access the Workforce App.
Navigate to "My Account" > "Payslips."
Select the desired month to view payslip details.
Download the payslip as needed.
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Tools
Zendesk: Utilized for responding to employee inquiries and delivering payslips.
SAP SuccessFactors: Employed to locate and retrieve employee payslips.
These guidelines and policies ensure a structured approach to payslip access and requests, promoting efficiency and confidentiality in handling employee payroll information.
Flowchart
Macros
Macro name | Description |
DE - Payslips (SF) - Inactive employee | Used when an inactive employee requests his Payslip |
[PAYMENT] Payslip Breakdown Clarification - EN | Used when employees need an explanation about their Payslip |
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Contact reasons
Contact Reason | Description |
Payroll > Payslip > General Question | Employee has general questions about their payslip. |
Payroll > Payslip > Request | Ex-employees asking for their payslips (since they have no access to them anymore) |
Payroll > Payslip > Login Issues | Employee is unable to login to SAP to see their payslips |
Payroll > Payslip > Credential Request | Employee has not received their credentials to login to SAP |
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