This guide describes how to inbound fresh and dry products from REWE and postal products from other suppliers (for example, suppliers of fresh meat, fish, some types of cheese, etc). The cart-to-shelf inbounding process is the next step after the receiving process.
This process is important because it helps Shift Leads and Ops Associates+ be more efficient and faster when inbounding these freshly arrived products. When all products are inbound correctly, they are available to our clients faster.
In this guide, you have a complete overview of the inbound process, from unloading the products, scanning the rollis, inbounding the products in HubOne app, and putting them on the shelves.
Materials needed
Empty rolli to throw away the packages.
Instructions
Make sure to have followed the receiving process for REWE or other suppliers before starting to inbound products.
Assess which rollis to inbound first.
This depends on the kind of rollis the products arrive in:
If the frozen products are delivered in TK rollis, inbound the rollis in the following order:
Fresh (dairy products).
Fruits and vegetables.
Frozen.
Dry products.
Drinks.
If the frozen products are not delivered in TK rollis, inbound the rollis in the following order:
Frozen.
Fresh (dairy products).
Fruits and vegetables.
Dry products.
Drinks.
Take the first rolli with priority and go to the inbound area.
Place the rolli, the inbound cart, and an empty rolli to throw away the packages in front of you.
Take out your Zebra and open the HubOne app.
Tap Inbound.
Tap Create a new list.
Tap Select a delivery.
Choose the supplier.
If you choose REWE
Scan the rolli ID. The rolli ID is the rolli's barcode, as shown in yellow below. You find it attached to the rolli.
If you can't scan the rolli ID, enter the ID number. The ID number is below the barcode, as show in red above.
Important:
If the rolli has crates with their own barcodes, scan the barcodes individually instead of the rolli ID. You must inbound each box individually.
Take the products off the rolli and scan them one by one.
Go to step 8 to follow the rest of the process.
If you choose Other delivery or Not part of a delivery
If you are inbounding products for companies like Nagel group, etc, select Other delivery.
If you are inbounding something you found in the backstock, select Not part of a delivery.
In both cases, you are taken to the Prepare your dropping list stage.
Go to step 8 to follow the rest of the process.
Take a handling unit off the rolli and scan its barcode.
Count the amount of handling units of one specific product.
Check if they match the amount of handling units under Items expected.
If the handling unit’s barcode isn’t working, scan the barcode of a single unit.
Count the number of single units within one handling unit, and multiply it by the total number of handling units of that product in the rolli.
This gives you the total number of single units of that product in that entire rolli.
Confirm that the amount of single units you counted matches the amount of single units under Total.
If the amount of single units is incorrect, change it under Total:
Tap on the amount under Total.
On the Adjust total pop-up, select Edit.
Enter the correct amount.
Select Confirm.
The new amount appears as follows:
If the amount of handling units is incorrect, change it under Handling units:
Tap on the amount under Handling units.
Enter the correct amount.
On the lower-right corner, select the pink tick to confirm the change.
A warning telling you that the new amount doesn't match the expected one appears. No action is required from you.
If there are no amounts under any field:
Select Total.
Enter the correct amount of single units.
Select Confirm.
Select the box under Handling units.
Enter the correct amount of handling units.
On the lower-right corner, select the pink tick to confirm the change.
If neither the handling- nor the single unit’s barcode is available:
Go to the search bar and look for the desired product.
Select it.
Select Add to the list.
Count the number of single units within one handling unit, and multiply it by the total number of handling units of that product in the rolli.
This gives you the total number of single units of that product in that entire rolli.
Confirm that the amount of single units you counted matches the amount of single units under Items expected.
13. Once you're done verifying and adjusting the amounts, select the green tick next to the amount of Handling units to confirm it.
14. Remove the front and top of the outer package of the handling unit and throw it away.
15. Place the handling unit on the inbound cart.
Tip:
Place it in a way where you can see all products in the rolli at first glance.
16. Once the inbound cart is full, click “Save list” Remember that after you save, you can’t edit the list anymore!
After saving, the list becomes available for everyone in the Hub to claim for dropping. You see all previously created lists of the hub under ‘Shared Lists’.
17. Select which dropping list to claim then Click on a list to view products in it. If you want to proceed with dropping this list, click on “Claim List” directly or click the 3 dots to rename and or claim the list.
Lists can be claimed by more than one OA and be worked on simultaneously. In the shared lists view, you can see if someone else has already claimed the list; if more than one person has claimed the list, you will see the number of people.
The list auto-freshes every 5 seconds.
If a product was already inbounded by someone else in between the refreshes, you will get this warning.
If there are any flagged deviations of the amounts:
Products with amounts above 50
In this case, you see a pop-up asking you to confirm the amount.
In the orange box under Handling units or Single units, enter the correct amount.
Select the pink tick to confirm it.
If the number of units was initially correct:
Select the pink tick to confirm it.
Products with 1 single unit
In this case, you see a pop-up asking you to confirm the amount.
In the blue box under Single units, enter the correct amount.
Select the pink tick to confirm it.
If the number of single units was initially correct:
Select the pink tick to confirm it.
Note:
All products are sorted by ascending shelf numbers. To sort them by descending shelf numbers, on the upper-right corner, select the sorting arrow.
18. With the inbound cart, go to the first shelf.
19. Take a product from the inbound cart and place it on the shelf.
20. On the app, tap the hand icon in the product's card to inbound the product.
Tip:
Tapping only once is sufficient to inbound the product. As soon as you tap the product, it is inbound directly in the system and made available to the customer in the Flink app.
Important:
Make sure the amount of units is correct before you inbound the product. Once you inbound it, you can’t remove the product anymore from the list or change the amount of units.
If you have inbound the product but need to correct the amount, go to HubOne app > Inventory > Stock corrections. Scan the shelf number and select the product. Then apply the necessary changes.
21. Once you're done placing all the products in their shelves and inbounding them, select Finish dropping.
22. Return to the inbound zone and do this process again until you clear all rollis.
FAQ
Inbound prioritization
Please follow the inbound guidelines below:
Giving back the rollies to REWE
Do not stack more than 2 rollies together when returning them. Do it as show in the picture below:
Product is damaged or expired during inbound
In HubOne app, swipe left on the product to outbound it.
According to the issue, select either Damaged or Expired.
Dispose of the products accordingly.
Read more about outbounding here.
Two rolli IDs (manuelles multi-order)
Sometimes, REWE drivers fuse two half empty rollis into one to save space in the truck. This means that this rolli may have 2 IDs. If you see a rolli with 2 IDs, scan one of them.
An example of this is in the pictures below. The IDs in the 2 photos correspond to 1 rolli.
Barcode error
If you scan a rolli and receive a barcode error as shown in the picture, do the following:
Select Try new barcode. Make sure you scanned the correct barcode on the rolli.
If scanning the barcode doesn’t work, enter the rolli ID manually.
If this doesn't work either, select Continue anyway.
Important:
Please note that although this is a rare case, it is known to us. As such, don't report these cases.
Proceed to scan another rolli.
Error message EAN not found
Open the handling unit’s outer package and scan a single unit directly.
If you can't find the product, use the text or advanced search option.
Adjust the amount under Total.
Report nonexistent EANs via Hub Alert so they can be added to the app’s inventory.
Error message We are not able to inbound this product. Please remove it from the dropping list and create a HubAlert ticket
If you receive the message above while inbounding a product, this can mean the following:
There are master data issues.
You received a wrong delivery and the product is not available in our Flink catalogue, which blocks you from inbounding it.
In this case, follow the instructions in the message and create a ticket in Hub Alert.
Product has shelf number 999X
Inbound the product as usual and place it on the shelf 999X.
Do not create a Hub Alert ticket.
Can't scan a product
Select the manual search function and enter the product’s name.
If the product is displayed, select it and enter the amount.
If the manual search function doesn't show any product, report it in Hub Alert and ask for the SKU:
Go to Hub Alert > Product issues > Missing SKU.
Rolli is missing
Ideally, during the delivery, you'd check the number of rollis you're supposed to receive and ask the Rewe driver if there's a deviation.
If the Rewe driver does not have the rolli, write down the missing SSCC on the TRT note (where you also sign how many empties you return).
There's usually a blank space on the right side or the bottom.
Ask the driver for assistance if needed.
Create a ticket in Hub Alert > Delivery issues > Rollcontainer/pallet issues > Missing Rewe rolli.
Attach the pictures of the TRT note.
Rolli is missing but the driver already left
Create a ticket in Hub Alert > Delivery issues > Rollcontainer/pallet issues > Missing Rewe rolli.
We will try to claim it with Rewe.
Rolli is seriously damaged (e.g., fell off the truck when unloading)
Write down with the driver which SSCC was damaged on the TRT note (where you also sign how many empties you return).
There's usually some blank space at the bottom or right side.
Ask the driver for assistance if needed.
Create a ticket in Hub Alert > Delivery issues > Rollcontainer/pallet issues > Damaged Rewe rolli.
Attach the pictures of the rolli and the TRT note.
Temperature deviations in rolli
Ideally, you would measure the temperature of the rolli when the driver is present.
However, if you realize the temperatures are too high after the driver left:
Measure the temperatures of at least 3 products in the rolli. Use the probe in the thermometer to penetrate the product.
Take a picture of each measurement.
Create a ticket in Hub Alert > Delivery issues > Quality issues.
Attach the pictures of the temperatures in the ticket.
Cigarette carton missing or damaged
Write down with the driver which SSCC was damaged on the TRT note (where you also sign how many empties you return).
There's usually some blank space at the bottom or right side.
Ask the driver for assistance if needed.
Create a ticket in Hub Alert > Delivery issues > Quality issues.
Attach the pictures of the rolli and the TRT note.
If you realize something is missing/damaged after the driver left, do not open the cigarettes. Follow the process above to create a ticket for the entire handling unit, not the selling units.
When to create the Hub Alert ticket
Create the hub alert ticket as soon as possible.
Why can't I create the Hub Alert ticket in the evening/next morning?
Just like when you buy a product privately, you check your product when you receive it. Most sellers grant you some days to claim your money back if there's something wrong with the product. However, with Rewe, our timelines are much shorter! Generally, we have to make a claim on the same business day.
As the Rewe hotlines and us only work in one shift, we have to tell them before late afternoon that something is wrong. Some claims are even more time sensitive.
Thus, once you submit a rolli claim, we prioritize this ticket.
If you really can't make it, it doesn't mean that we won't take a look at it, but the chances will be pretty slim that we get the money back.
Difference between a handling unit and a single unit
The handling unit is the total amount of products in one package.
The single unit is one product within the handling unit.
Example in the picture below:
The red rectangle is the handling unit, meaning the 20 Bauer yoghurts. The single unit is the blue square, meaning 1 Bauer yoghurt.
Inbounding handling units with different versions of the same product
In some handling units, there are different versions of the same product. As such, when you're doing the list preparation, pay attention to the types of products in one handling unit.
An example of this is different flavors of yoghurt in the same handling unit. In this case, you need to scan them as single units so you can inbound all flavors correctly.
Tutorial for assembling rollis
References
To read more about the inbound procces for specific products, check this section.
Read more about storing dry and fresh products here.
Read more about outbounding here.
Read more about the shelf 999x here.
Read more about Hub Alert here.
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