Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

This week we have...Upcoming SL meeting, updates on alcohol deliveries, changes to TGTG timings, and of course shelf changes!

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This meeting will be 6th of February (Thursday) from 13:00-13:30. All Shift Leads have received an invitation. Please make sure to attend this meeting, since we will share important information with you. We want to share with you the Shift Lead incentive that will start in February. Besides, we want to share with you how you can share what matters for you in the CLA renewal.

As we’ve seen compliance on ID checks during alcohol deliveries drop over the past period, this will be a big focus again. Mystery shopper frequency is being increased, the guidelines have been updated and new incentives and fines have been introduced.

Find here once more the alcohol wiki page with all the info

Here you have the ‘geborgde werkwijze’ which should be known to everyone and accessible to everyone at all times (incl NVWA when they request it from you)

Attached here is the new poster regarding alcohol deliveries, please print this and hang in your hub.

There is also an updated NIX18 Edume training course live!

Since last week, riders now get an error (voice) message in case the call to the customer fails through the app. Riders will be informed immediately about the reason why the call failed:

Any issues #tech_hub_service-nl

Dear Flinkers, we’re thrilled to invite you to an exciting new challenge designed to unleash your creativity and innovative thinking while exploring the power of AI in transforming how we work.

We have an important task ahead: designing training materials for one of our key operations processes. Here’s the twist: we’re turning to YOU to lead the way, with the help of cutting-edge AI tools!

💡 Your Mission: Use an AI tool of your choice to develop engaging and effective training materials for one of our Hub Processes: Freshness Checks. Take this content and turn it into your masterpiece!

🎥 Format: A video with a maximum duration of 1 minute. Think outside the box and show us what’s possible!

Why Participate?

By joining, you’ll not only get to showcase your creative genius but also help us shape the future of training at Flink. Plus, we’ve got awesome prizes waiting for the best submissions!

Prizes:

🥇 1st Place: 250€ Amazon Voucher

🥈 2nd Place: 100€ Amazon Voucher

🥉 3rd Place: 50€ Amazon Voucher

🍫 All Participants: A sweet treat for your effort - literally!

Timeline & Submission Details:

📅 Timeline: Submit your masterpiece until latest Feb 16th.

📤 Send it to [email protected] with the subject: “Training AI Contest - [Your Name]”.

📣 Stay tuned for the winner announcement!

Judging Criteria:

We’ll evaluate submissions based on:

✨ Creativity: How unique and engaging is your content?

🎯 Effectiveness: Does the message come across clearly?

🤖 AI Usage: How well did you leverage AI tools?

The judging committee will include members of the leadership and Central Ops team, who will shortlist the best submissions, review the finalists, and decide on the winners.

Let’s push the boundaries of what’s possible together. We can’t wait to see your incredible ideas!

Your Training & Ops Team 🎓💡

On May 1st, 2025, our current e-commerce collective agreement expires. For that reason, talks are now taking place between Flink, other companies in the e-commerce market, and Union De Unie, among others.

You will soon receive a message from the union De Unie about the e-commerce collective agreement. The Union will negotiate on behalf of employees for more pay, holidays, personal development, and much more. All these agreements will then be laid down in a collective agreement: a collective bargaining agreement.

De Unie is one of the largest trade unions in the Netherlands. As a basis for the collective labour agreement, De Unie wants to launch a survey on employment conditions. You will receive an invitation to this from De Unie. A questionnaire will be sent out about what is important to you in the next collective agreement. The questionnaire will be sent out on February 10, 2025 and will be sent out via the company Innervoice. We would like to ask you to participate in the survey so that a good collective agreement can be drafted.

After the end of the survey, De Unie and Flink will sit down to agree on a collective agreement for our employees based on the results of the survey. The provisional CBA will then be presented again to the employees so that it can be voted on whether you agree with it.

Every opinion counts because this is of course your collective labour agreement!

As of the 5th of February (tomorrow), we want to implement a couple of changes to improve the sell-out ratio of toogoodtogo. Keep in mind these restrictions on quantities will be fixed for everyone after those times, so crucial that you update the quantities in time.

Sales slot: from 09:00 till 12:00. This should help improve sales as the bread boxes are typically bought in the morning.

Change quantities to be offered: the evening before until 23:59

Sales slot: stays from 13:00 till 19:00.

Change quantities to be offered: the day itself at 11:00. This allows customers enough time to buy boxes & have time to pick them up.

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As of last week, all hubs should have received the Elis dry-mats. These should help keep water out from bikes/shoes coming into the hubs. The mats should stay at the busiest entrance, they will be swapped by Elis every 4 weeks.

Further info to be found here

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This week, we’ve noticed some ongoing challenges with our fresh produce. Many of the Apple Gala (111950981) and Apple Pink Lady (113551571) batches have been below our quality standards, so let’s make sure we’re keeping a close eye on inspections and reporting any issues with Hub Alert Tickets. We’re also seeing quality issues with Lemons (111900925), so extra attention during incoming batch checks is important. On top of that, Raspberries (13003048) are in short supply due to supplier issues. Let’s stay on top of things to keep quality high for our customers!

At 16:00 today, we will post the shelf changes here

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At 16:00 today, we will post the shelf changes here

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At 16:00 today, we will post the shelf changes here
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​The list will be published at 16:00, so please check around that time.

The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Read more about the different Hub Sizes here!

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.

ℹ️ More information on Hub Alert here

Ok…the submissions are getting way too good for just a top 3, so you're bending my arm… here's the top 5 of last week! Keep them coming!

You will be responsible for ensuring that Flink Netherlands meets our 28-minute promise, resulting in happy customers all-round, while balancing efficiencies. To achieve this you will need to be proficient in:

Requirements:

If you would like to apply please use the link

Other job openings here