Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Your to-do's this week ____________________________________
Hang new Smartvelo instruction posters (selected hubs)
For the hubs receiving the new Smartvelo RAPID bikes, find below the instructions on how to use the bikes properly.
Smartvelo bikes will be distributed to the following locations: Amsterdam, Amstelveen, Rotterdam, Capelle, Dordrecht, Den Haag, and Utrecht.
Please print these posters and hang them in the bike area of your hubs: PDFs for print here.
Shoutout to Maximilian Mod for the great poster designs! 🚀
ℹ️ Find the posters in the Hub Wiki
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Key updates you can't miss____________________________________
New reimbursement process of travel expenses for the BHV training
We just launched a new process for reimbursing BHV training travel expenses. Here’s how it works:
Travel expenses incurred when traveling to your BHV training location will be reimbursed. Starting October 1, 2024, travel reimbursements will no longer be processed via Payhawk. Instead, your travel expenses will be automatically forwarded to the Payroll team, with no action required from you or your manager. Reimbursements will appear on your payslip approximately one month after the expense date.
Please note that parking costs will not be covered. If your training is in Amsterdam, consider parking at the Buitenveldert Hub or, for a more sustainable option, use public transportation!
Reimbursement calculation: the distance from your hub to the training location is multiplied by €0.23 per kilometer.
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
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Customer calls: ensure Riders have “Show Caller ID” turned on
There are still many instances where Riders are not able to call the customers. If your Riders experience these issues, make sure they have:
The correct phone number in their Workforce App account
The ‘Show My Caller ID’ setting turned ON on their phone
Here’s how to do it on iOS:
Here’s how to do it on Android:
Open the Call App and go to Settings.
Select Supplementary Services or Calls.
Choose Caller ID and, in the dropdown, select Always.
The process on Samsung:
🙋♀️ If the Riders still have issues despite these settings, report them on #tech-hub-service-nl and provide the order ID or timestamp of when the call failed
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Reminder: no flyers in JET orders
Please do not put Flyers in External (JET) orders! This is important due to contractual agreements.
OAs will see a pop-up at the end of the picking screen for external orders informing them of this:
Please follow the instructions provided.
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
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New address fields also in the Hub Portal
This Wednesday, 13.11, you’ll be able to view additional fields for the delivery address in the Orders dashboard. You’ll see information like the entrance, floor, and doorbell name:
ℹ️ More information on the Hub Portal here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
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Unassigned products with correct shelf number
Recently, products not assigned to your hub showed “999X” during inbound and only switched to the correct shelf number after 10 mins. We have fixed this issue!
Now, unassigned products with a shelf (different from 999X products without a shelf) will display the correct shelf number directly during inbound.
This will result in far fewer 999X products after inbound and no more 999X products switching to a regular shelf post-inbound.
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
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Employee vacation balance now visible in the Workforce app
All Riders, Ops Associates and Shift Leads who worked a shift in the past month should now be able to see their vacation balance in their profile section of the Workforce app:
Each available vacation day corresponds to 8 hours of paid leave. For a full breakdown of statutory and non-statuatory balances in hours, please consult the Quinyx Ops dashboard.
Here’s how to see your vacation balance:
Open the Workforce App and on the top-left corner, go to the hamburger menu.
Select My account.
Scroll down to Vacations balance.
ℹ️ More about the Workforce app here
🙋♀️Issues to #tech-hub-service-nl
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Rider feedback in your Customer Care channel
We will start forwarding feedback left by customers to your Customer Care channel. It will come in instantly as soon as the customer leaves it. Please read it and address issues as needed.
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
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Spanish fresh products: quality control
With the seasonal switch, Spanish fresh products are now almost fully integrated.
Please remain vigilant and try to control the quality of all incoming batches more carefully.
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Second inbound round instead of stock correction
We encourage you to consider a second round of inbounding instead of the stock correction, as this can improve your overall performance metrics.
Stock corrections should be reserved for previous days errors and to reduce stock as needed.
Weekly insights____________________________________
Supply chain leaflet: fruit and vegetable quality
Find this week's leaflet on the fruit and vegetable quality here.
Shelf changes____________________________________
Shelf changes for Hub 3.0
Please find the shelf changes here.
The list will be published in the late afternoon, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
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November delistings
Find here the list of delisted products this week.
Please outbound these products either via TGTG or Expired, depending on the case.
ℹ️ More information on TGTG here
ℹ️ More information on outbounding here
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Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here