Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Key updates you can't miss
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Battery cabinet reporting and repairs
All issues around battery cabinets should be reported in the #nl_hub_managers Slack channel.
Your cabinet repairs will be prioritized as follows:
Repairs within 1 day: cabinets with detached or broken doors.
Repairs within 2 months: cabinets with damaged door arms that require manual closing but remain functional.
Repairs during annual maintenance: repairs for flex band issues, alignment problems, and broken or missing shelves.
ℹ️ More information here
🗨️Feedback to Mariette Kraak
New “Trainings” tab in the Workforce app
Starting Wednesday, November 6, Riders and OAs will see a new Training section in the Workforce app, providing an overview of all their assigned EduMe courses. To align with this change, please take the following actions:
Refer new joiners to this tab to complete their onboarding.
Do not refer new joiners to Northpass anymore, and remove any Northpass QR codes in the hub!
EduMe is now the exclusive platform for onboarding training, with an updated course version coming soon.
In the future, we’ll be adding further trainings, such as new process instructions or refresher courses.
Note: employees who completed their onboarding in Northpass before July 2024 will show as “complete” here as well.
If you spot any wrong completion statuses, please report them here.
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Removing manual container input in HubOne
On Wednesday, November 6, we are removing the option to manually enter the container ID when performing the handover process.
This change was implemented because hubs were writing custom codes, which prevented our stacking algorithm from identifying container sizes. This led to stacking errors and more frequent manual unstacking
Going forward, you will only have the option to scan the container ID’s or skip the scanning in case of any issues.
Make sure you have enough QR stickers and plates, and if not, order them in Coupa.
ℹ️ More information on this topic here
ℹ️ More information on Coupa here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Number of SKUs from Shared restocking list in Live steering dashboard
This Wednesday, November 6, the Live Steering/Activity dashboard in Hub Portal will display the number of SKUs in the Restocking list under the Inventory column. This metric will be updated live once items are added or removed from the shared list:
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Weekly insights
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Growth Engagement Specialist (1-2 days per week)
Are you or is someone you know looking for a temporary position in HQ and loves to talk to people?
We are currently searching for someone to help us engage our fresh onboarders with check-in calls. The role includes calling applicants:
Who have not yet booked their onboarding shift
Who have completed their onboarding shift and not yet booked a new shift
Who are selected to to participate in feedback calls
This role is for 3 months to start, with a possible extension, and involves 20 hours per week, with an opportunity for more!
Primary requirements:
Dutch speaking
Willing to be in office (Amsterdam)
2 months with possible extension
1-2 days per week
If you or someone you know is interested, reach out to Alex Tarry on Slack or email [email protected]
Shelf changes
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Shelf changes moved to Thursday
Due to technical issues, today’s shelf changes will be moved to Thursday. We’ll be sharing the files on Thursday in the slack channel #nl_all-hub-staff. The shelf changes will then go live on Friday morning.
Apologies for the inconvenience.