Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Hub Ops / New Processes
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[Action đ¨] Hub Task Prioritisation Pyramid
Weâve updated the Hub Task Prioritisation Pyramid based on the latest changes in the hub activities. Use the Prioritisation Pyramid to decide which tasks to give priority to during a busy shift.
The main goal is to make sure no orders wait longer than 4 minutes to be picked, as this is our biggest bottleneck impacting delivery efficiency.
The delivery of the copies will be done from next week onward for all hubs.
Please hang them on a designated place in the hub.
[Action đ¨] Feedback on Hub level Live Steering/Activity dashboard đŹ
We would like to get your feedback on the Live Steering/Activity dashboard in Hub Portal. Your opinion matters to us, so we can make the necessary improvements to improve your daily operations.
Access the survey here.
[InsightđĄ] Inventory & Inbound Month - Week 1 results
Weâd like to share with you the KPI Competition results from last week 27 (week 1, still 3 weeks to go)!
Credits to the Hub Eindhoven Geldropsewegâs team and HM Reza for scoring 90.6% (highest so far)!
Please note that, since weâve encountered issues again, we put all hubs on 100% for the Inbound Checker.
KPI competition results:
âšď¸ More information in kick-off slides here
âšď¸ KPI competition details here
[InsightđĄ] No Flyers in external orders
We are not allowed to add Flink Flyers to external (JET/UE) orders. To make OAs aware of this, we changed the Flyer pop-up at the end of the picking screen for external orders:
Please make sure your pickers are aware and do not add any Flink flyers in these orders.
âšď¸ More information on Marketplace orders and customer flyers
đââď¸Issues to #tech-hub-service-nl
[InsightđĄ] Units picked: coloring update in picking flow
On Wednesday 10 July (morning), we will release a small update to the picking flow in the HubOne app: the units you are picking for a product will be highlighted in yellow until fully picked. Once youâve picked all items, the amount will turn green.
Please make sure to update HubOne in order to see the changes!
Shoutout to Kalin & Hub Eindhoven Geldropseweg for flagging this đ
đââď¸Issues to #tech-hub-service-nl
Shelf Changes
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[Action đ¨] Shelf changes for Hub 3.0
In today's shelf changes, there are some products currently placed on shelf 999X that will be assigned to a new shelf.
Additionally, it may also happen that some products appear as âNew listingsâ, but you might already have them in stock on shelf 999x. Please check there, and in case you canât find them, that means you havenât received them yet.
List of shelf changes for Hub 3.0: here
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
Supply Chain Updates
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[InsightđĄ] Quality & delivery issues: Week 28
1. Outbound: Al'fez Natural Tahini 160g.
Description: this product is being recalled, so an outbound of this product with a BBD of July 2025 (Lotcode 24004RB027) is needed.
Action taken by SC: -
Action for the hub: please outbound this product and do not sell it through Too Good To Go.
2. RC issue: reporting guidelines in Hub Alert
Description: RC label missing in the Hub Alert ticket.
Action taken by SC: all tickets regarding RC issues need an RC label pic to process the ticket.
Action for the hub: attach a pic of RC label and the whole RC whenever you report any RC issue in Hub Alert.
Important: we kindly request that you use Hub Alert in case of delivery or quality problems to facilitate a follow-up.