Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Shelf Changes
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🚨Shelf changes only for hub 3.0
Today's shelf changes include some distribution changes, so some products might move to shelf 999X and vice-versa, so please check shelf 999X.
It could happen that, in the shelf changes, some products might appear as New listings, but you might already have them in stock on 999x. Please check there. In case you do not find it there, it means that you have not received them yet.
Find here the list of shelf changes for Hub 3.0.
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
🚨Moving paper products to a rollie: temporarily postponed
Regarding the recently announced movement of paper products from shelves to rollies, it will be postponed by at least two weeks. During this time, we will find and propose a better solution for all the hubs.
Property Management & QHS
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🚨Helmet Hero competition
One in four grocery delivery cyclists have a serious accident in the Netherlands.
To raise awareness on the importance of wearing a helmet, we created a fun competition where your hub can win prizes.
Here is how it works:
Encourage your Riders to display their best helmet pose while on the job and take a creative photo.
Sign up to the competition via this link
Cash prizes to be won:
First prize: 300 euro
Second prize: 250 euro
Third prize: 200 euro
Competition entries close 31st May 2024!
🙋♀️ For more information, contact Mariette Kraak
🚨Mandatory evacuation exercise preparation meeting: all Hub Managers
On May 21st, there will be a mandatory evacuation preparation online meeting that all Hub Managers should attend. Join the meeting via this link: Evacuation training meeting link
🙋♀️Issues to Mariette Kraak
🚨New dates in the BHV master sheet
Access the sheet here.
Important to note:
First time BHV trainees need to do an e-learning course and face-to-face training.
Repeat trainees need to redo the physical training (no e-learning) after 1 year, because their BHV certificate is only valid for 1 year.
We are lawfully required to have 1 first aider on site during operational hours. Therefore, all Hub Managers, Shift Leads and Ops+ must have a valid training certificate.
All first-aid certificates should be placed at the back of your BHV plan or printed out and displayed against the wall next to the Shift Lead’s desk.
See the list of nominated OPS+ that have not signed up yet here:OPS+ still need to sign up for BHV
ℹ️ More information on the BHV course here
🙋♀️ For questions, contact Mariette Kraak
Last Mile & Rider Care
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💡Workforce App: new all-in-one support
This Friday 17.05, we are launching a new support section in the Workforce app where Riders and OA’s can go to for all their issues related to contracts, salary, absences, and more. This section was created so our workforce can comfortably go to one place to make requests, report issues, upload documents, learn more about certain topics and access other platforms.
See how the section works below:
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl
Commercial / Assortment
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💡Next week’s voucher sampling: Calvé Pindakaas 100%
Due to a voucher sampling in-app, all hubs will receive more Calve Pindakaas 100%. Only add the product to the orders where the clients selected the voucher.
SKU: 13081030
ℹ️ More information or questions to Bas van Hooijdonk
Marketing Activities Updates
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💡Flyer reminder
Reminder to instruct your hub staff to insert our flyers in the orders!
Here’s where to place each flyer:
RAF flyer:
Place them in:
All orders
External orders
Too Good To Go orders
New Customer booklet
Place them in:
All new customer orders
External orders
Too Good To Go orders
ℹ️ More information here
🙋♀️ Issues to Daniela Farias on Slack
Supply Chain Updates
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💡Quality & delivery issues: Hub Alert WK 20
Here is the summary of last week's delivery and quality issues and actions taken:
1. Banana issue
Description: bananas turning brown.
Action taken by SC: extra checks now taken at the distribution center.
Action for the hub: place the bananas in a crate, not in the fridge.
2. Quality issue: kiwi
Description: kiwis delivered too soft/ripe.
Action taken by SC: switch to new origin this week.
Action for the hub: check the deliveries in the upcoming weeks and raise a ticket in Hub Alert for bad quality.
3. Wrong delivery
Description: wrong delivery from shop/other hub.
Action taken by SC: send back the rollcontainer to the supplier.
Action for the hub: create a Hub Alert ticket if there is a wrong delivery from suppliers.
Important: we kindly request that you use Hub Alert in case of delivery or quality issues to facilitate a follow-up.
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