Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[ACTION] Securitas Alarms Weekly
Weekly overview of alarms.
When your hub has an ” uitloopfout” , it normally indicates that the hub was not closed/ locked correctly. You can check the time of the alarm report to see when the issue took place. The alarm may only trigger the next morning or when you have bread deliveries. For the correct use of the alarm system please see Opening and closing the hub video on zendesk
When your hub has high” inbraak alarm” notifications, it may mean that the wrong code is used to open and close the hub with bread deliveries, it may also mean that there is faulty equipment or fault with the system.
When your hub has either of the below issues, please look at your alarm reports to pinpoint where the issue is.If you suspect a faulty system or equipment, please contact Mariette Kraak
Below the hubs that had high alarms for week 43.
Each Hub manager is the first point of contact for your hub in case of emergencies, make sure that you are in possession of a Stanley alarm card.
If you are not yet please follow the instructions on Zendesk POC changes
[INFO] Lopaka Visits W44
The following hubs will receive Lopaka hub visits this week
The following hubs can join the refresher course on Friday 10:30 via this link meet.google.com/cov-qwnk-kbm
The Lopaka refresher slides can be found Arbeidsinspectie / Lopaka refresher
🙋 For any questions, please reach out to Mariette Kraak
[ACTION] BHV / First Aid training Round 5
The last BHV / First aid training dates for 2023 are available.
The next training dates that can be filled in are;
- 23 November - English training in AMS_WEST
- 29 November - Dutch training in AMS_WEST
- 6 December - English training in EIN_WOEN
- 12 December - Dutch training in EIN_WOEN
Fill in the BHV Round 5 sheet, also leave a comment where the information may not be updated correctly.
[ACTION] Saval / First aid kit incorrect refills!!?
If your hub has ordered a first aid kit unit refill and have received bags with items as per below picture, please contact Mariette Kraak so we can send these back and get the correct items to your hub.
When ordering please ensure to order only the missing units for your first aid kit, these are very expensive and the box needs to remain sealed and on the correct spot in your hub at all times. Only use the Saval first aid kit when you have run out of items in your small kit or with big emergencies.
Follow the instructions for ordering unit on First aid kit ordering Zendesk
Last Mile
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[INFO] Probation Period Recommendation Rollout - Live Wed 01 Nov (10AM)
We’re (going) live in all NL hubs with an automated Termination Check to save HM time and increase their workforce performance.
What’s changed?
Hub managers will receive an automated Slack message on Mondays to easily end probation yes/no for all cases reaching probation end in the next 14 days
In case HM acts in a different way than our suggestion, they need to provide a reason in the hub sheet (see link below)
All cases where you have either clicked 'Terminate' in Slack will be also stored in a separate tab in your respective hub sheet for transparency / history reference
For more information, please refer to the references below:
References
#nl-probation-period-recommendation-pilot (issue / troubleshooting)
Training
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[ACTION] New Training Completion Overview
To increase the Training Completion on hub level, we'll share a new weekly overview with QX ID's that have not completed the Rider / OA Onboarding Course.
Please read the instructions in the sheet first
Select your Hub Code (use filter) and provide feedback/comments on incomplete status (for HQ to follow up)
The sheet refreshes every Monday at 3PM, so HM has 1 complete week to provide feedback
The 'old' Training Completion will now be shared on a monthly basis in the Weekly Comparison Report
References
⚠️ Issues, please report to Timo Steenkist
Equipment Updates
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[INFO] Repairs for S containers and QR codes
If there are any parts that can be ordered to fix the damaged S bags, please order those through coupa.
Green QR codes are in stock as well now so please order accordingly.
Please note: Do not order more than 1 sheet as this can affect other hubs and lead to shortage again
[INFO] Winter rider gear
Kindly ensure that all the eligible riders are ordering the winter gear and that, once the packages are delivered to the hub, that the rider is confirming to having received the packages once the rider gear is handed out from the winter gear packages. You can see the status in the "claimed section" of the Hub dashboard → Equipment.
[INFO] Boxes for bikes
The bike boxes are back in stock. The HM’s are requested to message Navdeep Sandhu with the quantities they wish to order for their respective hubs.
Going forward, only the boxes shown in the picture below will be used (supplied with screws and black plates to install)
Hub Ops / New Processes
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[INFO] TGTG Dashboard updated - Live 06.11.23
As of November 6, the TGTG MyStore dashboard will be updated.
What’s changed?
It’s more user-friendly to add or cancel additional packages
It’s more user-friendly to view the performance at store level.
References
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] Delistings this week
Due to a mistake last week the delistings weren’t shared, but please find the last delistings in the folder here. Please outbound as soon as possible.
Also please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.