Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[ACTION] Please give us your feedback
Dear Hub Managers, we would like to get your feedback on the service you have received thus far from CCS - please fill in the CCS Service Survey by 22 March 2023.
Please report any issues via the CCS QR Code link directly to CCS. It is important that all communication goes via this so we can keep track and overview of everything.
We will have a Q&A session about our Security systems on Thursday 16:00 or Friday at 09:00, please make sure to join one of these meetings.
💡 For questions, please reach out to [email protected].
Commercial / Assortment
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[INFO] Give-away tickets
W11 give-away Tony’s chocolonely: Win: Jouw eigen ontworpen Tony’s Chocolonely reep. This is a virtual product raffle product so no need to pick this. SKU: 102450011
W11 give-away ticket red bull: Virtual raffle ticket SKU: 102400064
W11 give-away ticket Conimex Virtual raffle ticket SKU:13134311
HR & Payroll
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[INFO] Accident Form
If an employee has an accident in or outside the hub, please make sure to fill in the accident form. We noticed that we missed some accident forms which are crucial to have for any insurance matters and / or get the Inspectorate SZW involved.
ℹ️ More about accident management here.
Hub Ops / New Processes
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[INFO] Newsletter will be published at 15:00
Starting from next week, the newsletter will be published at 15:00 instead of at noon. As usual, you can expect to get notified in the Slack channel #nl_all-hub-staff and via email.
[ACTION] HubOne - BBD Checks (live on Wed 15.03)
Actions & Deadlines:
All the BBD checks will be pushed on Wednesday morning at the same time as the other checks.
Hubs need to complete a minimum of 100 BBD-Checks in HubOne per day to reach 100% by 25 Mar. See progress in tracking sheet: NL
Shelves not BBD checked via HubOne need to be checked via Flowtify until relevant products are checked through HubOne.
Via Hub alert, report any products that should or should not have been included in the BBD checks and report any dates shown in the check that are not correct.
Key Benefit:
Reduce time spent on BBD-Checks by >50% (Prerequisite - FiFo principle is followed)
What's changed:
To be able to use BBD checks in HubOne, initially all relevant products need to have the closest BBD date entered in the check. The closest BBD date entered will trigger the next BBD check for that product.
In the BBD check, Ops Associates can outbound all products with expiry date before the date displayed, choosing from 'expired' or 'TGTG' if the best before date hasn't passed.
After any required outbounding, Ops Associates need to enter the next closest best before date of the remaining products in stock, which triggers the next BBD check. If the displayed date is incorrect for that product, it needs to be reported via Hub Alert.
💡 Give feedback via #temp-hubonechecks-feedbacks
⚠️ Report issues via #tech_hub_service
ℹ️ Read more about it in the 🇳🇱 HubWiki
[INFO] Hub Alert Improvements (live on Wed 15.03)
What's changed:
Only 3 Hub alert notifications via Slackbot at 10:00, 13:00 & 16:00
Every Hub alert notification will include the number of tickets completed since last notification, ticket numbers & the link to the daily dashboard
Daily dashboard tickets grouped by hub action types (e.g. 'Inbound before midnight', 'Sell via TGTG', 'Action needed - see comment')
The daily dashboard only displays 'open' incomplete tickets. Once the action is done and the 'complete' button is clicked, it's no longer visible on the daily dashboard.
Key Benefits:
Less hub alert notifications which means checking only 3 times a day
Overview of open actions grouped by type for easier understanding of what to do and compliance
💡 Questions via #ask-about-hub-alert
ℹ️ Read more about the Hub Alert here
[INFO] One Person One Device (Rollout planned on Tue 22.03)
What's changed:
Hub employees get one zebra to keep throughout shift and do NOT share
Ops Associates only need to log in once at start of shift
Holster and cart mount equipment provided
Actions & Deadlines:
Hubs to attend an introductory meeting being scheduled next week
Receive packages with holster & cart mounts planned for 20-24Mar (subject to change)
Share one pager with ops associates
Key Benefit:
Log in and out once with this update (no unnecessary logging in/out)
Visibility of all tasks completed per person since no sharing
Attach & detach smoothly with new holster and cart mount
Switch between tasks faster
ℹ️ Read more about it in the 🇳🇱 HubWiki
[Hub Portal Update - Temp Offline Reasons- Live Thu 16 Mar]
What's changed:
When you click on 'Set Temp Offline' you'll need to select a reason.
You'll see the reason selected in the order dashboard under the rider's name.
This means you'll have a better overview and visibility of rider workload, when they're not riding.
⚠️ Report issues via #tech_hub_service
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight after closure we have some shelf changes based on your feedback and to optimize some more overcrowded shelves.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening!
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
ℹ️ Read more about Looker here.
Learning & Development
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[INFO] Department Marketplace - 9th edition
The 9th edition of the Department Marketplace was a great success! (New) Shift leads & Hub Managers joined us to ask questions to department heads to learn and understand more about Flink's overall goal, so that they will take that away with them to their hubs!
Do you want to join us at the next Department Marketplace on 14.04? Please contact [email protected].
Procurement / Fleet Updates
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[ACTION] Service issue reporting
When a mechanic does not show up in the hub, or leaves too many bikes un-repaired, please fill out the new workflow in the procurement-fleet-updates slack channel.
Start a workflow in the #procurement-fleet-updates slack channel (same way as you start it for an emergency hub closure)
Fill out your hub
Choose one of the issues
Explain as much in detail as possible what is your problem
The output is directly shared with Cycle, so please explain it very clearly.
You receive a copy of your reported issue on your slack by Slackbot.
An overview of the issues reported can be found on this sheet. Cycle can comment on the issue and will be visible in the sheet, so please keep an eye out after you reported the issue.
[INFO] Cycle service schedule
We created one form to combine the service schedule with the overview of reported issues. We will delete the previous service schedule sheet. You can find the new service schedule in the same sheet as the issue reporting here.
Swapfiets hubs:
The remaining Swapfiets hubs will change to Cycle in the coming weeks, so please already save this sheet to your hub PC and share the new workflow to all SL. We will send this info again once you changed to Cycle bikes.
(NL_ARN_OOST, NL_BRE_CENT, NL_BRE_OOST, NL_CAP_NOOR, NL_DEL_CENT, NL_GRO_CENT, NL_GRO_NOOR, NL_LEE_CENT, NL_LEI_ZUID, NL_MAA_OOST and NL_TIL_WEST)
[INFO] Stolen bikes
If a bike is stolen, please fill out this form, which you can also find in the "Submit a request" here on Zendesk. This form requires a police report already, so you don't need to contact (mail/slack) Robin Hekelaar anymore.
ℹ️ More about Fleet Management here.
Rider Ops
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[INFO / ACTION] MinMax Change of Contract Flow
As of now HMs can request Min/Max contracts for riders that are with a 0-hour contract or even increase amount of hours for riders that already are Min/Max.
To avoid overstaffing, we aim to have maximum 40% of hours needed covered by min hours.
How will that work?
Let's use that tool to recognise good work for riders that would like to move to Min/Max contracts. If any questions, please reach out to Leila Lima.
[INFO] Workforce Newsletter
Please find the Workforce newsletters here.
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
[INFO] YourCampus live for Riders/Pickers!
YourCampus: access to exclusive Perks
We hope that you are enjoying the YourCampus platform and are making full use of the Perks and Benefits in the app!
We care about your wellbeing and happiness and we want to contribute to this in different ways. That includes how we compensate you for your contribution to the company. We use YourCampus so we can offer you attractive company benefits in a flexible way.
YourCampus is a mobile platform on which you will have access to a large set of ‘Perks’, which are exclusive discounts (e.g. on Zalando and Apple), so the app can help you save money on both your regular expenses as well as on nice to haves. The offers are selected with care and are exclusive to YourCampus users, plus new benefits are added on a regular basis.
Getting started with YourCampus
When you start at Flink, you will be registered with YourCampus. After you’ve been registered, you will receive an introductory email from the YourCampus team. The following data will be shared with YourCampus:
First Name
Last Name
Birthday
Work email address
For more details on how the app works, you can check out this Getting Started article, which contains an introduction video as well. To uplift the usage of YourCampus amongst Riders and Ops Associates we've send out posters for in the Hub. We kindly ask you to hang these up around the Hub.
With the go live for Riders/Pickers every Flinker has access to the YourCampus platform! As Flink encourages everyone to make use of this amazing platform!
Posters
To uplift the usage of YourCampus amongst Riders and Ops Associates we've sent out posters for the Hub. We kindly ask you to hang these up around the Hub.
With the go-live for Riders/Ops Associates, every Flinker has access to the YourCampus platform! As Flink encourages everyone to make use of this amazing platform!
If you have any questions for the YourCampus team, you can reach out to [email protected]