Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Insight] Third hub opening in July š
This time, we opened a hub in beautiful Hamburg. Well, to be precise, itās a reopening, because DE_HAM_WATE was already open 2 years ago.
DE_HAM_WATE has an L Hub layout with around 40 additional extra dry shelves.
Thanks to all the supporters of the launch and Team Nord! We hope for many many orders in DE_HAM_WATE. āŗļø
[Go-live] Updates to the restocking flow š²
1. Shortcut from the restocking list to stock corrections ā©
Starting tomorrow, you are able to go from the restocking list to the stock correction flow directly. Simply click āAdjust stockā, make the necessary stock adjustments, and youāll be automatically redirected back to the restocking list.
2. Add to the restocking list from the Stock Checks š
Also starting tomorrow, you will be able to add products to the restocking list from the stock check flow! Simply click on āAsk for restockingā, and the product will be added to the shared restocking list.
š If you have any issues, write us at #tech_hub_service-de
[Insight] Quinyx timeouts āøļø
There have been a lot of Quinyx server timeouts while punching in, such as this one:
ā
Hereās whatās happening:
The employee gets a ānetwork errorā message while punching out/in.
The employee punches in on the Flink webpunch tablet and the punch is properly registered in Quinyx, but wonāt go online on the dashboard.
The employee punches out on the Flink webpunch tablet and the punch is properly registered in Quinyx, but wonāt go offline on the dashboard.
Hereās what you need to do:
For any of the cases above, keep trying to punch in/out. The network issue usually resolves by itself after around 5-15 minutes, so trying after some time should work.
If they are already punched in, punch them out and back in. This should resolve the problem. If not, try again after a few minutes.
In case their shift is over and they canāt punch in anymore, you have 2 options:
Temporarily extend the shift, punch them in and out, and revert the shift back to its previous state in Quinyx.
Create a request in #tech_hub_service-de.
For any other problems with punching in, we kindly ask for your patience and to keep trying until it works.
Unfortunately, this problem is coming from Quinyx itself. Weāre hoping for a quick recovery š¤
[Update] Declining trips in WF app š±
Based on our Riders' feedback, we've made some changes to the process for declining trips in the WF app.
Now, after an order is assigned, the āDeclineā button will be disabled for the first 5 seconds. If the Rider clicks āDeclineā after those 5 seconds, they will get a pop-up asking them to confirm their choice.
This will avoid Riders declining trips by accident and will boost acceptance rate!
Note: the changes will be released on iOS on Wednesday, and Android next week. Make sure the Riders have the most recent version of the WF App to see the changes!
š If you have any issues, write us at #tech_hub_service-de
[Reminder] Store products in Handling Units where possible š
A significant amount of SKUs are being stored outside their designated Handling Units (HUs), despite the facingās recommendations:
Hereās a reminder of the benefits of storing SKUs in HUs:
More efficient restocking: items can be restocked without needing to remove them from HUs, saving time and effort.
Simplified inventory counting: counting becomes more straightforward, improving accuracy and efficiency.
Improved FIFO adherence: following the (FIFO) principle becomes easier.
Easier relocation: moving items to different locations is easier when they are stored in their HUs.
We are currently improving our facings calculation methodology. If you encounter any challenges implementing the facings exactly as suggested in HubOne, please report them using HubAlert.
[Update] Fresh check: all SKUs included
Over the last 2-3 weeks, there was a technical issue that prevented some SKUs from showing up in the fresh check.
This issue has been fixed. Since today, all fruits and vegetable SKUs are included in the fresh check!
Demand Planning / Replenishment
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[Insight] Next weekās promotional SKUs š¤
Weāre on a roll with our promotions! Find here the list of SKUs on promo for Week 31.
The Demand Planning Team thanks you š«¶
Architecture & Food Safety
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[Reminder] Temperatures in fridges and freezers š§
Here are some must-doās to ensure the temperatures of fridges and freezers are running efficiently:
Ensure that all refrigerators and freezers do not exceed the temperatures specified here:
Monitor the temperatures daily by using the displays and the infrared thermometers.
Remember to always complete the Flowtify checks.
Always close the fridge and freezer doors completely in order to ensure the temperatures inside are kept evenly throughout the day.
š If problems occur with fridges and freezers (e.g. incorrect temperature display, broken doors) report them via Hub Alert: New Ticket > Other > Broken Fridge/Freezer
š For any questions, contact Imani Reiser
š©āš« Read more about the fridge temperature check here
š©āš« Read more about the specifications of temperature for all products here
Workforce Shared Service Center
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[Insight] Zendesk numbers š§®
Solved: 1405 š„³
Team | Number of open tickets |
SSC - Workforce Support | 207 |
SSC - People Services | 73 |
[Insight] Expected delays: conservative waiting time estimation for employees š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 32h |
[Insight] Expected delays: conservative waiting time estimation for Hub Managersā escalations š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Marketing
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[Reminder] Place Refer-a-Friend flyers in orders šļø
Weekly reminder to place the Refer-a-Friend flyers in all orders except external š
š For any questions, reach out to Daniela Farias on slack
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
ā
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.