Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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🚨New BHV training dates available
Find the new dates in the BHV Master sheet.
Important to note:
First time BHV trainees need to do an (1) e-learning course and (2) face-to-face training.
Repeat trainees only need to redo the physical training (no e-learning) after 1 year, because their BHV certificate is only valid for 1 year.
We are lawfully required to have 1 first aider on site during operational hours. Therefore, all Hub Managers, Shift Leads and Ops+ must have a valid training certificate.
All first-aid certificates should be placed at the back of your BHV plan or printed out and displayed against the wall at the Shift Lead’s desk.
Actions to take:
Please fill in the form of BHVers working/not working for Flink so we can clean up the file.
Once completed, send in to Mariette Kraak the e-learning certificates of BHVers who did not do the e-learning but attended the training, so we can certify the candidates.
ℹ️ More information on the BHV course here
🙋♀️ For questions, contact Mariette Kraak
🚨Safety month quiz
The 1st of May marks the start of safety month. During this month, we will take a deep dive into safety topics. To do this, we need your valued input: please fill in the Safety Quiz - Safety is no accident!
🙋♀️For questions, contact Mariette Kraak
🚨Final reminder: update your evacuation plans
Update your hub's latest evacuation plan in the Evacuation plans NL folder:
Make sure to update this on a google .docx file so that changes can be easily done.
The plan should be updated in both English and Dutch.
The hubs that still need to upload their emergency plan/missing information can see their emergency plan tracker here.
🙋♀️ For questions, contact Mariette Kraak
🚨Reminder: safety assessment
This is a reminder for all hubs to finish the safety assessment. It’s part of the mandatory training for OA+ and SLs.
Check your hub’s completion status here
Share the Safety Assessment link with your staff who did not complete it yet
For employees who did not pass (below 85%), we will send out the assessment again soon.
ℹ️ Completion / Score Hub Level here
ℹ️ Completion / Score Employee Level here
🙋♀️Issues to Timo Steenkist
💡CCS (Cullen Cleaning Services): contract cancellation
We have cancelled the CCS contract, so they will stop servicing Flink on 31st July 2024.
During this period, we need to ensure that CCS is still providing the service as per contract. As such, please take the following actions:
Fill in the CCS check in form with every CCS visit. This is important for payment purposes.
Make sure the work is performed according to this form.
If the work is not done accordingly, please fill in a complaint form.
ℹ️ More information on CCS here
🙋♀️ For questions, contact Mariette Kraak
Delistings & Shelf Changes
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🚨Shelf changes
As communicated last week, we expect a larger number of shelf changes today than usual, due to the recent distribution changes that will mainly affect Hubs 3.0.
Consequently, you may notice certain products transitioning between their current shelf positions and shelf 999x, and vice-versa. This shift is a result of these products no longer being assigned to your hub size.
For XS hubs, this means you have some temporary additional products assigned to 999X. These will not be ordered anymore, but should be sold off via 999X for the time being. We are aware this is not ideal, but because additional items are already coming in, there is currently no alternative.
Find below the list of shelf changes for Hub 2.0 and Hub 3.0:
The shelf changes will be uploaded to the respective folder in the late afternoon, so check around that time.
Delistings: find here the May delisting list. The file is called Delistings W18.
Last Mile
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💡YoungOnes Riders' Quinyx accounts
We had begun assigning badge numbers to external Riders to make them have to punch in to go online. However, the process to share them in Quinyx to other hubs where they have a shift is not yet fully implemented.
Here’s how it’s currently working:
For now, we are only assigning new badge numbers to externals in Amsterdam.
For the rest of NL, no new badge numbers are being assigned, but existing external accounts with badge numbers will keep them and still require a shift.
Eventually, all externals will have badge numbers.
What you need to do:
Search for the external Rider in the Hub Portal.
If they have no badge number, they do not need a Quinyx shift. The Rider can start working by tapping “Go Online” in the Workforce App.
If they have a badge number, assign them a Quinyx shift. Raise a ticket in #tech-hub-service-nl if you are unable to do so.
If you can’t find an account in the Hub Portal, wait until they arrive at the hub and try creating a new external account for them. Raise a ticket if you encounter difficulties.
🙋♀️ Issues to #tech-hub-service-nl
💡 Auto-assign
The auto-assign feature in Quinyx is a functionality designed to help automate the scheduling process. It enables us to automatically assign shifts to employees based on predefined criteria.
The auto-assign function in Quinyx can consider various factors, such as:
Employee availability
Contractual hours
Performance, e.g no-shows, UTR
It also aims to optimize staffing by matching the right employees to the right shifts, taking into account factors like minimizing costs, adhering to labor laws etc.
ℹ️ More information here under Quinyx Support > Auto-assign: introduction
Hub Ops / New Processes
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🚨Give us feedback on the hub newsletter
We would like to get your feedback on the hub newsletter, so we can adjust it to your needs. Your input is important, as we want to make the newsletter engaging and captivating for you.
Please fill the 3 minute form here.
💡Display of stock level during picking
During picking, OAs can now see the stock level of products on the product card! This helps them assess better if the products are on the shelf or in the back stock.
This feature has already been implemented, so you need to update your HubOne app to see it.
Supply Chain Updates
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💡 Quality & delivery issues: Hub Alert CW17
Here’s the summary of last week's delivery and quality issues and the actions taken:
Quality issue: Hummus
Description: Hummus delivered with mold
Action taken by SC: Contacted with supplier
Action for the hub: Check stock and incoming deliveries
Stacking issue: mixed rollcontainers
Description: Rollcontainers are mixed with fresh and dry products
Action taken by SC: Extra checks now taken at the distribution center
Action for the hub: please check your delivery during arrival. Create a hub alert ticket With the RC label and photo in case the rollcontainer is delivered incorrectly
Outbound of Tompoucen
Description: Leftover stock of Oranje Tompoucen
Action taken by SC: -
Action for the hub: Check the stock and give it to TGTG
Important: We kindly request that you use Hub Alert in case of delivery or quality problems to facilitate a follow-up.
ℹ️ More information on Hub Alert here
Equipment Updates
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💡Rider equipment dashboard - Go-live 30.04
The HM’s and CM’s can now track the hub compliance on Rider equipment. The Rider equipment dashboard will go live on 30.04. at 16:00.
Below you can see an example of what the dashboard will look like:
Here’s how it works:
The HM can filter their hubs (if they are responsible for multiple locations) and check for any pending actions
Bundle keys can also be filtered, for example, by summer gear or winter gear
🙋♀️Issues to #nl_hub-equipment-updates
Marketing Activities Updates
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🚨New: recipe SKU change
Customers can now access a detailed recipe of how to cook their chosen order item.
The recipe SKUs will all be priced at €0.00 and will be unlimited in the stock.
If you notice these SKUs in a customer's basket, you aren’t required to take any further action. Simply continue packing the order as usual, click the SKU away, and finish the order.
These are the sku’s of all the recipes:
117701880
117651851
117702014
117702102
117701863
117701978
117701994
🚨New RAF flyer incoming📯
We have a brand new design for our Refer-a-friend flyer:
Every hub will receive a new batch of RAF flyers this week for at least the months of May and June.
Please add the booklet in new customers’ orders and in external orders from Thuisbezorgd & Uber Eats.
🙋♀️Issues to nl-marketing-x-hubs