Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Equipment Updates
____________________________________
š”Rider summer gear available - Thu 18 Apr
From Thursday 18 April onward, eligible Riders (completed 3 shifts) can order their summer gear in the Workforce App. Additionally, they are required to consent to the updated terms and conditions when acquiring the gear.
The Rider gear is shipped to the hubs within 5 -10 working days.
š”Rider gear deposit - live Thu 18 Apr
Riders must return their gear to the hub on their last shift. If not returned, a deposit of ā¬50 will be taken off their last salary slip.
To be compliant with this process, the HM / SL must mark the gear āReturnedā in the Hub Portal > Equipment. Read how the process works below.
Process to return the gear
On the Hub Portal, go to Equipment.
On the upper right corner, the 5 tabs show the steps a Rider needs to take to get their gear or to return it.
Make sure to move the Rider through the funnel and:
Push the Riders who are eligible to order the gear via the Workforce app.
Check if the gear arrived for the ones who ordered it already.
Mark the Riders as Assigned in the fleet tool after handing out the gear.
Ask the Riders who have received the gear to claim it in the Workforce app.
Mark the riders as Returned when they return the gear before they leave the company. Only this triggers the return of the deposit.
If all Riders are at the correct step of the funnel, you are done with the task.
Payroll process
Payroll processes the final payment within 4 weeks, so they have a maximum of 1 week to hand in the gear after their last shift.
If the Riders have any questions about the deduction of the deposit, refer them to Rider Care.
ā¹ļø More information in the deposit rollout slides here
ā¹ļø More information on the equipment deposit on Zendesk here
ā¹ļø More information on the Hub Portal equipment stages here
Supply Chain Updates
____________________________________
šØ Change in the storage process of bananas
Context
Bananas are vulnerable items to us and their quality and suppliers are highly dependent on the stacking conditions.
The current stacking conditions (in the plastic bag inside the cardboard boxes) limit their breathability, leading to higher humidity and faster deterioration.This leads to an actual shelf life lower than 5 days.
Thus, switching from boxes to crates (ideally CBL23, but also the Green Crates are ok) ensures stacking and storage quality mainly due to an increased air flow and reduced humidity. This extends the shelf life as long as possible.
Next steps
In the next weeks, every hub will receive up to 5 CBL23, which will be kept in-house and used as storage containers for bananas (the amount received will depend on the current stock you currently have - see it here).
Crates will be stacked in the same exact position you currently stack the boxes in (ideally, at the end of the shelves).
Please do not return any CBL 23 (the biggest size) to Lekkerland. If you have more than needed, write it down here.
TIP: label the crates to make sure everyone in the team is aware they are banana containers. Once stacked on top of each other, remember to rotate them in order to maintain the First In First Out principle.
āšāāļø For any question, contact Andrea Farina or raise a thread in #nl_all-hub-staff
š” Quality & delivery issues Hub alert wk15
Lemon (Quality Issues)
Description: Lemons are delivered with mold.
Action taken by SC: - Switching to new sort of Lemon.
Action hub: Check delivery carefully and raise hub ticket if problem repeats.
Chicken (Pack size)
Description: Chicken arrives per 2 in a crate
Action taken by SC: - Contacted supplier to changed pack size from 2 to 6.
Action hub:-
Arla Biologisch Halfvolle Melk ( THT issues)
Description : Milk with short THT
Action taken by SC: - Contacted supplier
Action hub: Check delivery carefully and raise hub ticket if problem repeats.
De Stadsbakkerij Dubbel Donker and Oreo donut ( Labelling issue)
Description : Wrong label in Bread and Donut
Action taken by SC: - Contacted supplier
Action hub: Check delivery carefully and raise hub ticket if problem repeats.
šØ Important: We kindly request that you use hub alert in case of delivery or quality problems to facilitate a follow-up.
Property Management & QHS
____________________________________
šØNew BHV training dates available
Find the new dates in the BHV Master sheet.
Important to note
First time BHV trainees need to do an e-learning course and a face-to-face training.
Repeat trainees need to redo the physical training (no e-learning) after 1 year, because their BHV certificate is only valid for 1 year.
We are lawfully required to have 1 first aider on site during operational hours. Therefore, all Hub Managers, Shift Leads and Ops+ must have a valid training certificate.
All first-aid certificates should be placed at the back of your BHV plan or printed out and displayed against the wall at the Shift Leadās desk.
ā¹ļø More information on the BHV course here
šāāļø For questions, contact Mariette Kraak
šØSecuritas / Alarm system issues reporting
Please see the W15 alarm usage here: Stanley
ā
ā
How to read the sheet
Hubs that do not have as numeric value per day did not lock their hubs on that specific day.
Hubs mentioned below did not use the system at all.
ā
If you are having the following issues with the alarm system in your hub, contact us via the S&T form:
The magnetic lock is broken
The alarm doesnāt stop going off
You canāt activate the alarm system
Do not directly contact Securitas, as this will result in long delays, given that everything has to pass centrally.
ā¹ļø For instructions on how to use your alarm system, see Zendesk
šāāļø For questions, contact Mariette Kraak
š”Q2 Audit topics
Please see the Q2 audit topics here. Audits will resume from today onwards. Please ensure that your hub has taken the necessary steps to score 100% on your next audit š
šāāļø For questions, contact Mariette Kraak
HR & Payroll
____________________________________
šØExpiration of remaining 2023 statutory holidays
From Jul 1, 2024 onward, any remaining 2023 statutory holidays will expire. Please notify your team to take any remaining vacation days off before the end of June. The holiday balance for your teams can be found in this report .
Since we had holiday restrictions during March - April, and taking a break to recharge from work is important, we will give exceptions to individuals who are really not able to take these days before the end of June.
For exceptional cases you approve, raise a ticket with the Rider Care Team before the end of June. They will manage these exceptions in Quinyx accordingly.
šØCLA salary scale increase
Effective May 1st for Hub Managers, and period 5 (April 22nd) for Shift Leads, the E-commerce CLA salary scale will increase by 3%. Find the overview on the reward page on Zendesk. Salaries will be adjusted to reflect the new salary scales accordingly.
šØ OA+ Okta Account
OA+ are eligible for an Okta account only if their Hub Manager requests it here.
After getting access to Okta, Zendesk is available to them as well.
āšāāļøIssues to #Zendesk_hubwiki_support
Delistings & Shelf Changes
____________________________________
šØ Overnight shelf changes for Hubs 2.0 and 3.0
Shelf changes for Hub 2.0: some products will move from 999x to a new shelf. Find the list here.
For the list of shelf changes, please check here.
Shelf changes for Hub 3.0: the skus 13134287 & 11016797 will move from 999x to a new shelf.
For the shelf changes, click here .
Shelf changes will be published in the late afternoon. Check them around that hour.
Hub Ops / New Processes
____________________________________
šØ Give us feedback on the hub newsletter
We would like to get your feedback on the hub newsletter, so we can adjust it to your needs. Your input is important, as we want to make the newsletter engaging and captivating for you.
Please fill the 3 minute form here.
š”Hub Portal: Live Steering update
This week on Thursday 17, two additional OA metrics will be added on the Employee level:
Pre delivery issue rate %
# of SKUs restocked
āā¹ļø More information here
āšāāļøIssues to tech_hub_service-nl
ā
Marketing Activities Updates
____________________________________
šØ The new customer booklet has arrived
The newly designed and improved version of the new customer booklet has arrived and is here to stay! šŖ
It includes a Refer-a-friend voucher code - TOPVRIEND - offering a ā¬15 discount on a ā¬30 order. This way, we can boost its performance!
Make sure you place these booklets in all new orders!
The HubOne app recognizes who is a new customer, so they should have this booklet added to their grocery bag.
Find the visuals of the booklet below:
Front 2nd & 3rd pages Back
šāāļøFor any questions, contact Daniela Farias or Vienna Venise de Cock