Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Key updates you can't miss
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New process for travel expenses from BHV trainings
With the phase-out of Payhawk, all travel expenses related to the BHV training will now be reimbursed directly through Payroll. Any expenses incurred after October 1st will follow this new process:
The Hub Manager signs up the new OA+ nominee for the BHV training on this list.
Once a month, payroll will receive a list of all travel expenses made for these training sessions during the previous month and will pay this out accordingly in the following month.
The travel expenses are calculated in this way:
Distance in km between own hub and the training location x Eur 0,19.
ℹ️ More information on the OA+ nomination process here
🗨️Feedback to [email protected]
OA+ nomination: new form
We’ve created a new OA+ nomination form to make the process easier and smoother for you. The process for nomination remains the same.
ℹ️ More information here
New safety assessment/BHV training completion Looker dashboard
We now have a detailed Looker dashboard where you can track each employee’s safety assessment and BHV training status.
Please note: if a name is missing from the list, it means they haven’t been registered via our nomination form. You can find the instructions on how to do this here.
ℹ️ More information on the safety assessment here
ℹ️ More information on the BHV training here
New V2 versions of the safety assessment
The safety assessment’s V2 test now includes four versions: V2.1, V2.2, V2.3, and V2.4. Each OA+ nominee will receive automated emails to complete these assessments.
If they don’t pass on the first attempt, they receive an automatic email for a retake. They have up to four total attempts to pass.
Once an employee successfully passes any version of the test, no further action is needed.
ℹ️ More information here
🗨️Feedback to [email protected]
New Live Steering KPI in Hub Portal 📲
On Wednesday 30.10, we will introduce a new KPI on the Live Steering dashboard at both the hub and employee levels: Average Rider Preparation Time. This metric addresses a previous gap in our KPIs, allowing for a more precise measurement of performance and operational efficiency.
Read all the information you need below:
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
New customer address fields in Workforce app 🏡
On Wednesday, October 30th, we’re adding extra address fields to the Workforce app on Android, making it easier for Riders to locate customers. Next week, this update will roll out gradually to iOS as well. Riders must have the most recent version of the Workforce app to see this update.
Soon, you’ll also be able to see these fields in the Hub Portal.
Find all the details you need below:
ℹ️ More information here
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Returning non-used roll containers
Lekkerland is currently experiencing a shortage of roll containers, so it’s important they are returned immediately after inbound. As such, please ensure the roll containers are prepared for pickup and that the driver takes them upon departure.
ℹ️ More about inbounding here
Upcoming for you
New “Trainings” tab in the Workforce app 📱
Riders and OAs will soon be able to see a new Training section in the Workforce app. This section will provide an overview of all EduMe training modules assigned to them.
Shift Leads and Hub Managers will be able to refer new joiners to this tab to easily locate their onboarding training sessions.
In the future, we’ll be adding additional training types, such as for new processes or refresher sessions.
Weekly insights
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Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here
Supply chain leaflets: fruit and vegetable quality
Find this week’s leaflet here.
Shelf changes
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Shelf changes for Hub 3.0
Please find the shelf changes here
The list will be published in the late afternoon, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!