📰 In This Week’s Newsletter:
Weekly To Do’s - Enrolment Certificates: Winter Semester 2026/2027
Key Updates - New Rider Ratings In The Hub Portal; Leadership Training: See Your Right And Wrong Answers; Promos This & Next Week
Shelf Changes & Delistings - Now In HubOne
Weekly To Do’s
🎓 Enrolment Certificates: Winter Semester 2026/2027
We are in full swing collecting enrolment certificates for Winter Semester 2026/2027, and we need your help to get the rest in.
600 certificates expire on 31 August – 156 (26%) collected so far. There is still a lot to do before the end of the month, so please make sure your employees send in their updated certificates as soon as possible.
2,374 certificates expire on 30 September – the collection links have already gone out. Please support here as well, so we stay ahead of this batch too.
👉 Action required:
Check your Cluster Sheets.
Remind employees to upload their certificates via the link already sent to them.
Processing time: Zendesk requests can take up to 4 working days. Please do not escalate tickets submitted within the last 4 days unless they are urgent (urgent = employee paused), and avoid using Slack for status updates.
⚠️ Important: missing uploads will result in termination of employment.
Thanks for your continued support!
Key Updates You Can’t Miss
⭐ New Rider Ratings In The Hub Portal
Customer ratings for riders are now visible in the Hub Portal, under the Cst Feedback tab.
What you will see:
All 1-2 star ratings: every low rating shows up in the tab, so nothing low-scoring slips past you.
3-5 star ratings only when there is a comment: higher ratings appear only if the customer actually wrote something, which keeps the tab focused on feedback you can act on.
Have a look in the Cst Feedback tab to see what is coming in for your hub.
✅ Leadership Training: See Your Right And Wrong Answers for Assessments
Good news – a much-requested feature has been released in the Leadership Training.
At the end of an assessment, you now get a summary of which answers were correct and which were wrong. That means learners can see exactly which questions they got wrong and what they need to repeat to increase their score.
💡 Tip: keep sharing your feedback on the trainings – it is exactly how features like this one get built.
Hopefully this makes the training experience a lot better!
🛒 Promos This & Next Week
Please familiarise yourself with the promotions running this week and next, so your hub is prepared for higher demand on these SKUs.
👉 Here you find the file detailing the products on promotion: Promos for Hubs
Shelf Changes & Delistings
🔄 Shelf Changes And Delistings Are Now In HubOne
Shelf changes and delistings have moved into HubOne. The Shelf Change Assistant walks you through the whole flow step by step: move the product and any backstock to the new shelf, scan the new shelf to confirm the change, and click Finish once it is marked as done. Completed products move to the end of the list with a green mark – the list is finished when every product is green.
👉 See all info here: Shelf Change Assistant
📝 Note: the shelf change in the system will happen overnight, as before.