📰 In This Week's Newsletter:
Weekly To Do's - Check Your Riders Have Completed The Latest Trainings
Key Updates - Handling Large & Heavy Orders; Promos This & Next Week
Shelf Changes & Delistings - Now In HubOne
Weekly To Do's
🚲 Check Your Riders Have Completed The Latest Trainings
Four rider guides have gone out recently, and every rider in your hub needs to have worked through all of them. Please take a few minutes this week to check where your team stands.
New processes in the WF App
Customer Ratings in the WF App – riders now get a star rating from the customer on their delivery.
Book Your Vacation in the WF App – vacation requests are moving out of Quinyx and into the WF App.
Rider behaviour on the road
Look Like Flink – clean gear, safe bike, ready to ride.
You Are The Face Of Flink – riders are what the customer remembers.
👉 Check completion in the WF Training Tracker.
Key Updates You Can't Miss
📦 Handling Large & Heavy Orders: Policy Reminder
Hubs occasionally receive orders that are too heavy or require too many containers for a single rider to deliver. While these deliveries can be challenging, they must still be fulfilled.
Team leads are responsible for assessing the situation and choosing one of the following solutions:
Assign a support rider: put a second rider into "Temp offline / Large Customer Order Delivery Support" status (Hub Portal → WF → Rider profile → Actions → Set Temp offline).
Split it into multiple rides: send one rider out in separate trips. This works best for nearby orders or when staffing is tight. Make sure the customer is told their order will arrive in parts.
⚠️ Important: cancelling large orders is not allowed, and may only be requested in exceptional circumstances.
Updating SKU Weight Limits
There's currently no total weight limit for a single order in the Flink store, but limits can be set on individual SKUs, and the team is actively working on enforcing them for heavy items. If you spot a heavy item with no purchase limit — glass bottles, water bundles, that kind of thing — please report the SKU via HubAlert.
🛒 Promos This & Next Week
Please familiarise yourself with the promotions running this week and next, so your hub is prepared for higher demand on these SKUs.
👉 Here you find the file detailing the products on promotion: Promos for Hubs
Shelf Changes & Delistings
🔄 Shelf Changes And Delistings Are Now In HubOne
Shelf changes and delistings have moved into HubOne. The Shelf Change Assistant walks you through the whole flow step by step: move the product and any backstock to the new shelf, scan the new shelf to confirm the change, and click Finish once it is marked as done. Completed products move to the end of the list with a green mark — the list is finished when every product is green.
👉 See all info here: Shelf Change Assistant
📝 Note: the shelf change in the system will happen overnight, as before.